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Modern Networking: Trends From Mobile World Congress

Moogsoft Team2023-04-04T21:39:55-07:00I was at Mobile World Congress in Barcelona this past week, and the sheer scale of the event makes it difficult to identify any sort of unifying trend. The first impression that emerges, beyond the vast numbers of people attending and exhibiting, is the incredible...

Why People Should Not Fear AI-Driven Change

Moogsoft Team2023-04-04T21:39:55-07:00Here at Moogsoft, our whole mission is about helping companies make radical changes in the way they operate. This transformation also has implications for the way people work in the process of achieving the ultimate goals. Unsurprisingly, there can at times be some skepticism and...

How To Make On Call Less Harmful

Moogsoft Team2023-04-04T21:39:56-07:00Last week there was an interesting conversation on Twitter about “on call.” This is all part of the ongoing transition to DevOps, which requires tearing down the wall that has historically existed between developers (people who build things) and operators (people who keep things running). A...

Insights from Cisco Live Europe

Moogsoft Team2023-04-04T21:39:56-07:00I am writing down these observations in the plane on the way home after an exhausting but rewarding week at Cisco Live 2018 in Barcelona. This is always a good show, in Barcelona for the first time after a few years in Berlin. One of the...

Beyond the Network Operations Center

Moogsoft Team2023-04-04T21:39:57-07:00What is a NOC? A NOC is a Network Operations Center (or Operations Center). In many enterprises, especially the larger ones, the NOC is the central location where incidents are managed. This is where issues are first identified, this is where notification will be sent out...

Cisco Live 2018 In Barcelona: All About Unified IT

Moogsoft Team2023-04-04T21:39:57-07:00Here at Moogsoft, we’re getting ready to head off to the first big event of 2018, Cisco Live Europe — no longer in Berlin this year, having moved to Barcelona. This is always a good show for enterprise IT. Given how central Cisco is to modern...

ITOps On The Move: Go Mobile with AIOps

Moogsoft Team2023-04-04T21:39:58-07:00The idea of IT that many people carry around in their minds is distorted in many ways, but one aspect is particularly interesting: Whenever anything especially technical is happening, it is probably happening in a text-only command line interface. This is true even in a...

Thanks to AI and ML, the Future is Now

Moogsoft Team2023-04-04T21:39:58-07:00It’s a new year, the change freeze has thawed (although you really shouldn’t be doing a change freeze anyway), and it’s time to get back to work. Well, first everyone had to ask for their passwords to be reset, but once that was dealt with,...

Five Signs it’s Time to Change Up Your IT Service Assurance System

Phil Tee2023-04-04T21:39:59-07:00So, it is the season to be jolly, and for those of us on the nice list, we have already sent off our notes to Santa and we wait in quiet expectation of reindeer hooves on the roof. Every season has its hot toy (I...

Deloitte and Moogsoft: Intelligent Transformation

Moogsoft Team2023-04-04T21:39:59-07:00Have you ever been forced to call a contact center to track a parcel you were waiting for, and been annoyed when you needed to provide the same information over and over during the call? This happened to me recently. I got quite excited to deal...