IT Operational Maturity Enabled by AIOps

Jim Reed | SAP SuccessFactors, CTO

Enterprises need a catalyst to mature IT Service Management practices in order to operate and thrive in today’s multi-cloud environment.

With the Moogsoft AIOps Platform, SAP SuccessFactors was able to move beyond basic alert/incident response tactics to a more evolved strategy based on situational awareness.

Watch this presentation by SAP SuccessFactors CTO Jim Reed to see how this new approach resulted in better service delivery and a better understanding of how changes to an environment may have unforeseen consequences — and how it has prepared the IT operations teams for future complexities.

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