The State of Availability Report

Insights from 1,900 engineering teams and their best practices to build, scale, and maintain high availability.

What’s Covered

This report summarizes quantitative and qualitative insights from 1,900 engineers across three key areas:

  • KPIs: what are the best key performance indicators for engineering teams to track and measure availability today?
  • Teams: what is the best way to structure engineering teams and understand daily responsibilities and challenges?
  • Tools: what tools and architecture are being used by engineering teams today and how are they planning for the future?

Download the report and watch the webinar for the full takeaways–plus a recommended path to buy back time for your team while investing in availability.

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"Customers see availability as a given and without it, you’re losing them. But too often, and the report data shows it, teams are spending too much money, time, and energy sprinting to stand still and it’s to the detriment of their ability to invest in the things that will set them free and assure the longevity of their organizations."

~Helen Beal, DevOps Institute Ambassador and Lead Researcher of The State of Availability Report

On average, 66% of the incident timeline is not actively being tracked.

Discovering there’s an issue takes twice as long as resolving the issue. Furthermore, 80% of respondents aren’t tracking their MTTR. The data shows that the average incident lifecycle is ninety minutes and most respondents are missing their SLAs. That’s a lot of unplanned work that’s not visible. Peter Drucker reputedly said, “If you can’t measure it, you can’t improve it.”

Leaders are unaware of how much of their teams’ time is spent on monitoring.

Teams spend by far the most time monitoring over anything else. Yet management believes their organizations are spending time fairly equally across the board. This should be a wake-up call to leaders everywhere—if you want to invest in the work that enables digital transformation, and inject capacity into teams, you need to help them now to find time and find ways to create more time in the future.

On average, engineering teams manage 16 monitoring tools but still miss SLA targets.

Teams are managing huge amounts of monitoring tools, and leaders report even more tools at an organizational level. The outcome? High SLAs = high # of monitoring tools + high amount of time spent monitoring = no time left for your team besides monitoring your monitoring tools.

Follow these steps to buy back time for innovation

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Dell Technologies acquires Moogsoft August 11th 2023
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