25Oct
13Sep
What’s In Your Data Lake?
It is always productive to re-examine the assumptions behind the generally accepted truths of our industry. Today, I want to look at Big Data. The topic of Big Data has been discussed for at least a couple of decades, since the last years of the twentieth...
23Aug
Tool Rationalization: Why AI Tools Would Better Serve IT
At least once every couple of weeks, I find myself in conversation about whether or how Moogsoft AIOps can replace one or more of the tools somebody is already using. I think this is the wrong approach, but I am more interested in what it...
31Jul
It Takes a Village: Digital Transformation Is Everyone’s Project
Digital transformation is a buzzword that cynics suspect of being popular mainly because it is so vague and applicable to pretty much anything. Outsourcing email to a SaaS vendor? Digital transformation. Launching some half-baked social media initiative? Digital transformation. Something — anything! — involving the...
25Jul
In the Trenches with Artificial Intelligence
Almost every time I have a conversation with executives about IT operations, the topic "self-healing" or automation comes up. Now, I get that's where companies want to go — and I've seen some good work around robotics, auto-onboarding, auto-provisioning, and basic run-book automations around restarting...
19Jul
IT Operations Is Everywhere, Even in Ride Sharing
Dockless electric scooters and bicycles are the latest craze/plague (delete as appropriate) to hit San Francisco. The idea of dockless light vehicles isn’t new: many other cities around the world feature bicycles just parked around town. You walk up to one, scan a QR code...
03Jul
The Changing Role of the Enterprise Automation Architect
As IT is asked to do more and more, faster and faster, there is no question that automation is the only way to keep up with demands from users and the business. Any situation where a human being is in the loop of delivering on...
28Jun
AI In The Real World: The Service Desk Perspective
One of the more promising technologies at this year’s Service Desk & IT Support trade show was undoubtedly AI — but “AI” is a very wide umbrella that covers any number of different techniques and approaches. For example, AI might equally mean a chatbot that...
26Jun
The First Rule of AI: Don’t Be Creepy
The topic of AI is one of the hottest and most controversial around, changing our understanding of what is possible faster than we can easily keep up with. This is a trend that has been building for years, and like any visible and popular topic...
19Jun