Author - Moogsoft Team

Hey, IBM: Start Thinking Ahead!

Moogsoft Team2023-04-04T21:51:29-07:00I received this comment on my last blog: “Is this meant to be a humorous piece?” Or does the author not realize that all data, even real time data, is after the fact?” – Robert T. Yes. A bit humorous. But meant to be more ironic. You...

Hey IBM, Machine Learning is NOT About Dinner!

Moogsoft Team2023-04-04T21:51:30-07:00IBM recently posted a on incorporating predictive analytics into service assurance – equating it to picking a BBQ joint. Too funny! It’s great that the Acronym vendors are finally talking about analytics in service management… but here’s the problem – all of the data they are...

A Closer Look at Root Cause Analysis

Moogsoft Team2023-04-04T21:51:30-07:00Historically, event management tools focus on determining the root cause of an incident. That’s a problem… Traditional root cause analysis is becoming less and less reliable. At least three things affect real root cause and its functionality in today’s environment: mobility, software defined networks and the...

Big Data and Your Incident Management Process

Moogsoft Team2023-04-04T21:51:44-07:00Many companies are in the midst of a Big Data project to store operational data. How does the event console and event stream data figure into this scheme? And what about the Service Desk? Taking a step back, we often see two camps in many large...