PRESS RELEASE

May 27, 2020

World Wide Technology Partners with Moogsoft to Extend AIOps Practice and Deliver Customers the Virtual NOC
Moogsoft AIOps Platform expands WWT’s AIOps offering to automate incident management and help remote IT Ops prevent outages, now available to trial within Advanced Technology Center (ATC)

SAN FRANCISCO – May 27, 2020 – Moogsoft, the pioneer and leading provider of artificial intelligence for IT Operations (AIOps) and World Wide Technology (WWT), a global technology solution provider, today announced they have partnered to deliver clients a joint solution that allows IT operations and DevOps teams to generate increased business value and more effectively ensure digital service uptime from anywhere.

This collaboration enables WWT’s market-leading AIOps practice to deliver enterprises virtualized Network Operations Centers (NOC) for increased productivity, reduced costs and accelerated innovation across their digital services. Under the partnership, WWT will leverage the Moogsoft AIOps Platform with clients to ingest data from multiple sources—including metrics, alerts, traces & logs—as well as patented Moogsoft algorithms and collaboration tools to proactively understand incidents and their root cause, prevent outages and minimize downtime.

“The current crisis and business climate are driving a sudden shift in how enterprises rely on their digital channels to maintain connections with customers, and build new ones,” said Brian Ortbals, VP Global Engineering Team, World Wide Technology. “Moogsoft AIOps serves as the architectural cornerstone of our expanded AIOps practice, and will help our clients protect revenue-generating customer experiences through better early outage detection and prevention, and increased business awareness.”

The world is rapidly moving to a digital-first business model, increasing the pressure on newly remote IT operations teams to ensure digital properties perform well.

AIOps brings artificial intelligence and machine learning to IT operations and DevOps, giving teams a single-pane-of-glass to find and fix IT incidents before they become revenue-impacting outages.

“World Wide Technology has built an impressive AIOps practice to help global enterprises transform their revenue-generating operations from traditional bank branches or retail stores into a collection of digital services,” said Moogsoft Founder and CEO Phil Tee. “The addition of the Moogsoft AIOps Platform helps boost the productivity of IT Operations, and lowers the total cost to deliver exceptional experiences across the business.”

Moogsoft AIOps Live in the ATC

WWT customers can also now experience the virtual NOC for themselves in a new Moogsoft environment at WWT’s Advanced Technology Center (ATC). Moogsoft’s ATC Lab lets clients test drive the platform, and experience its comprehensive set of advanced algorithmic functions which automate and streamline key IT operations monitoring processes, including ingestion of data of all types and from all sources; noise reduction; alert correlation; root cause identification; and resolution automation.

Moogsoft Enterprise 8.0 Enables the Virtual NOC

Built on the Moogsoft AIOps Platform, Moogsoft Enterprise 8.0 delivers unprecedented automation and user experience, allowing IT Ops and DevOps teams to virtualize their NOC and work more effectively — from anywhere. The Moogsoft Situation Room expands collaboration capabilities throughout the incident management process, so these teams can diagnose and resolve problems quickly, before they impact user experience. More details are available at moogsoft.com/VNOC.

Additional Resources

About Moogsoft

Moogsoft is a pioneer and leading provider of AIOps solutions that help IT teams work faster and smarter. With patented AI analyzing billions of events daily across the world’s most complex IT environments, the Moogsoft AIOps Platform helps the world’s top enterprises avoid outages, automate service assurance, and accelerate digital transformation initiatives. Founded in 2012, Moogsoft has more than 140 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media. It has established strategic partnerships with leading managed service providers and outsourcing organizations including AWS, Cisco, HCL Technologies, TCS and Wipro. 

Moogsoft® and the Moogsoft logo are proprietary trademarks of Moogsoft Inc. All other products or names may be trademarks of their respective companies.

For more information about Moogsoft’s AIOps platform and its customers’ success, visit www.moogsoft.com.

About World Wide Technology

World Wide Technology (WWT) is a global technology solution provider with more than $12 billion in annual revenue that provides digital strategy, innovative technology and supply chain solutions to large public and private organizations around the globe. While most companies talk about delivering business and technology outcomes, WWT does it. Based in St. Louis, WWT employs more than 6,000 people and operates approximately 4 million square feet of warehousing and integration space in more than 20 facilities throughout the world.

Media Contact

Emily Cress
BLASTmedia for Moogsoft
317-806-1900
moogsoft@blastmedia.com

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