Updated as of November 2020
PLEASE READ THESE MOOGSOFT OBSERVABILITY CLOUD TERMS AND CONDITIONS (“TERMS”) CAREFULLY BEFORE USING ANY PRODUCT AND/OR SERVICES OFFERED BY MOOGSOFT INC. (“MOOGSOFT”). BY MUTUALLY EXECUTING ONE OR MORE MOOGSOFT ORDER FORMS WITH MOOGSOFT WHICH REFERENCE THESE TERMS (EACH, AN “ORDER FORM”), YOU (“CUSTOMER”) AGREE TO BE BOUND BY THESE TERMS (TOGETHER WITH ALL ORDER FORMS, THE “AGREEMENT”) TO THE EXCLUSION OF ALL OTHER TERMS. IN ADDITION, ANY ONLINE ORDER FORM WHICH YOU SUBMIT VIA MOOGSOFT’S STANDARD ONLINE PROCESS AND WHICH IS ACCEPTED BY MOOGSOFT SHALL BE DEEMED TO BE MUTUALLY EXECUTED. IF THE TERMS OF THIS AGREEMENT ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH TERMS.
MOOGSOFT RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO CHANGE, MODIFY, ADD, OR REMOVE ANY PORTIONS OF THE TERMS AT ANY TIME BY POSTING THE AMENDED TERMS. PLEASE CHECK THE TERMS PERIODICALLY FOR CHANGES. YOUR CONTINUED USE OF THE PRODUCT AND/OR SERVICES AFTER THE POSTING OF THE AMENDED TERMS CONSTITUTES YOUR BINDING ACCEPTANCE OF SUCH AMENDED TERMS. YOUR ACCESS OR USE OF THE PRODUCT AND/OR SERVICES SHALL MEAN THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY THE TERMS. BY ACCESSING OR USING ANY PRODUCTS AND/OR SERVICES YOU ALSO REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO ACCEPT THE TERMS ON BEHALF OF YOURSELF AND/OR ANY OTHER PERSON YOU REPRESENT IN CONNECTION WITH YOUR USE OF THE PRODUCT AND/OR SERVICES.
1. Order Forms; Access to the Moogsoft Product and/or Service.
Upon mutual execution, each Order Form shall be incorporated into and form a part of the Agreement. For each Order Form, subject to Customer’s compliance with the terms and conditions of this Agreement (including any limitations and restrictions set forth on the applicable Order Form) Moogsoft grants Customer a nonexclusive, limited, personal, non-sublicensable, non-transferable right and license to internally access and use the Moogsoft product(s) and/or service(s) specified in such Order Form (collectively, the “Product Offering”) during the applicable Order Form Term (as defined below) for the internal business purposes of Customer, only as provided herein and only in accordance with Moogsoft’s applicable official user documentation for such Product Offering (the “Documentation”).
2. Support; Service Levels.
Subject to Customer’s payment of all applicable fees, Moogsoft will provide support, maintenance service, and uptime for each Product Offering in accordance with (i) the support package selected by Customer on the applicable Order Form (if any) and (ii) Moogsoft’s then-current standard Support and Availability Policy (“SLA Policy”) (the current version of which is set forth at www.moogsoft.com/legal-information/express-support-availability-policy/).
3. Service Updates.
From time to time, Moogsoft may provide upgrades, updates, patches, enhancements, or fixes for the Product Offering to its customers generally without additional charge and generally available to users of the Product Offering (“Updates”), and such Updates will become part of the Product Offering and subject to this Agreement; provided that Moogsoft shall have no obligation under this Agreement or otherwise to provide any such Updates. Customer understands that Moogsoft may cease supporting old versions or releases of the Product Offering at any time in its sole discretion; provided that Moogsoft shall use commercially reasonable efforts to give Customer reasonable prior notice of any major changes.
4. Ownership; Feedback.
As between the parties, Moogsoft retains all right, title, and interest in and to the Product Offering, and all software, products, works, and other intellectual property and moral rights related thereto or created, used, or provided by Moogsoft for the purposes of this Agreement, including any copies and derivative works of the foregoing. Any software which is distributed or otherwise provided to Customer hereunder (including without limitation any software identified on an Order Form) shall be deemed a part of the “Product Offering” and subject to all of the terms and conditions of this Agreement. No rights or licenses are granted except as expressly and unambiguously set forth in this Agreement. Customer may (but is not obligated to) provide suggestions, comments or other feedback to Moogsoft with respect to the Product Offering (“Feedback”). Feedback, even if designated as confidential by Customer, shall not create any confidentiality obligation for Moogsoft notwithstanding anything else. Moogsoft acknowledges and agrees that all Feedback is provided “AS IS” and without warranty of any kind. Customer shall, and hereby does, grant to Moogsoft a nonexclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid up license to use and exploit the Feedback for any purpose. Nothing in this Agreement will impair Moogsoft’s right to develop, acquire, license, market, promote or distribute products, software or technologies that perform the same or similar functions as, or otherwise compete with any products, software or technologies that Customer may develop, produce, market, or distribute.
“Confidential Information” means all information of a party (“Disclosing Party”) disclosed to the other party (“Receiving Party”) that is designated in writing or identified as confidential at the time of disclosure or should be reasonably known by the Receiving Party to be confidential due to the nature of the information disclosed and the circumstances surrounding the disclosure. The terms of this Agreement, any Documentation, the Product Offering, software, source codes, logins, passwords and other access codes and any and all information regarding Moogsoft’s business, products and services are the Confidential Information of Moogsoft. The Receiving Party will: (i) not use the Disclosing Party’s Confidential Information for any purpose outside of this Agreement; (ii) not disclose such Confidential Information to any person or entity, other than its employees, consultants, agents and professional advisers who have a “need to know” for the Receiving Party to exercise its rights or perform its obligations hereunder, provided that such employees, consultants, and agents are bound by agreements or, in the case of professional advisers, ethical duties respecting such Confidential Information in accordance with the terms of this Section 6; and (iii) use reasonable measures to protect the confidentiality of such Confidential Information. If the Receiving Party is required by applicable law or court order to make any disclosure of such Confidential Information, it will first give written notice of such requirement to the Disclosing Party, and, to the extent within its control, permit the Disclosing Party to intervene in any relevant proceedings to protect its interests in its Confidential Information, and provide full cooperation to the Disclosing Party in seeking to obtain such protection. Further, this Section 6 will not apply to information that the Receiving Party can document: (a) was rightfully in its possession or known to it prior to receipt; (b) is or has become public knowledge or publicly available through no fault of the Receiving Party; (c) is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation; or (d) is independently developed by employees of the Receiving Party who had no access to such information. The Receiving Party acknowledges that unauthorized disclosure of the Disclosing Party’s Confidential Information could cause substantial harm to the Disclosing Party for which damages alone might not be a sufficient remedy and, therefore, that upon any such disclosure by the Receiving Party the Disclosing Party will be entitled to seek appropriate equitable relief in addition to whatever other remedies it might have at law or equity
6. Fees; Payment.
Customer shall pay Moogsoft fees for the Product Offering as set forth in each Order Form (“Fee(s)”). Unless otherwise specified in an Order Form, all Fees shall be invoiced annually in advance and all invoices issued under this Agreement are payable in U.S. dollars within thirty (30) days from date of invoice. Past due invoices are subject to interest on any outstanding balance of the lesser of 1.5% per month or the maximum amount permitted by law. Customer shall be responsible for all taxes associated with Product Offering (excluding taxes based on Moogsoft’s net income). All Fees paid are non-refundable and are not subject to set-off. If Customer exceeds any user or usage limitations set forth on an Order Form, then (i) Moogsoft shall invoice Customer for such additional users or usage at the overage rates set forth on the Order Form (or if no overage rates are set forth on the Order Form, at Moogsoft’s then-current standard overage rates for such usage), in each case on a pro-rata basis from the first date of such excess usage through the end of the Order Form Initial Term or then-current Order Form Renewal Term (as applicable), and (ii) if such Order Form Term renews (in accordance with the section entitled “Term; Termination”, below, such renewal shall include the additional fees for such excess users and usage.
Except as expressly set forth in this Agreement, Customer shall not (and shall not permit any third party to), directly or indirectly: (i) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of the Product Offering (except to the extent applicable laws specifically prohibit such restriction); (ii) modify, translate, or create derivative works based on the Product Offering; (iii) copy, rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Product Offering; (iv) use the Product Offering for the benefit of a third party; (v) remove or otherwise alter any proprietary notices or labels from the Product Offering or any portion thereof; (vi) use the Product Offering to build an application or product that is competitive with any Moogsoft product or service; (vii) interfere or attempt to interfere with the proper working of the Product Offering or any activities conducted on the Product Offering; or (viii) bypass any measures Moogsoft may use to prevent or restrict access to the Product Offering (or other accounts, computer systems or networks connected to the Product Offering). Customer is responsible for all of Customer’s activity in connection with the Product Offering, including but not limited to uploading Customer Data (as defined below) onto the Product Offering. Customer (a) shall use the Product Offering in compliance with all applicable local, state, national and foreign laws, treaties and regulations in connection with Customer’s use of the Product Offering (including those related to data privacy, international communications, export laws and the transmission of technical or personal data laws), and (b) shall not use the Product Offering in a manner that violates any third party intellectual property, contractual or other proprietary rights.
8. Customer Data.
For purposes of this Agreement, “Customer Data” shall mean any data, information or other material provided, uploaded, or submitted by Customer to the Product Offering in the course of using the Product Offering. Customer shall retain all right, title and interest in and to the Customer Data, including all intellectual property rights therein. Customer, not Moogsoft, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data. Moogsoft shall use commercially reasonable efforts to maintain the security and integrity of the Product Offering and the Customer Data. Moogsoft is not responsible to Customer for unauthorized access to Customer Data or the unauthorized use of the Product Offering unless such access is due to Moogsoft’s gross negligence or willful misconduct. Customer is responsible for the use of the Product Offering by any person to whom Customer has given access to the Product Offering, even if Customer did not authorize such use. Customer agrees and acknowledges that Customer Data may be irretrievably deleted if Customer’s account is ninety (90) days or more delinquent. Customer Data will be retained in accordance with Moogsoft’s Customer Data Retention Policy, which is set forth at https://www.moogsoft.com/legal-information/customer-data-retention-policy/, and will be automatically deleted after the stated retention period. Notwithstanding anything to the contrary, Customer acknowledges and agrees that Moogsoft may (i) internally use and modify (but not disclose) Customer Data for the purposes of (A) providing the Product Offering to Customer and (B) generating Aggregated Anonymous Data (as defined below), and (ii) freely use and make available Aggregated Anonymous Data for Moogsoft’s business purposes (including without limitation, for purposes of improving, testing, operating, promoting and marketing Moogsoft’s products and services). “Aggregated Anonymous Data” means data submitted to, collected by, or generated by Moogsoft in connection with Customer’s use of the Product Offering, but only in aggregate, anonymized form which can in no way be linked specifically to Customer.
9. Third Party Services.
Customer acknowledges and agrees that the Products may operate on, with or using application programming interfaces (APIs) and/or other services operated or provided by third parties (“Third Party Services”), including without limitation through integrations or connectors to such Third Party Services that are provided by Moogsoft. Moogsoft is not responsible for the operation of any Third Party Services nor the availability or operation of the Products to the extent such availability and operation is dependent upon Third Party Services. Customer is solely responsible for procuring any and all rights necessary for it to access Third Party Services (including any Customer Data or other information relating thereto) and for complying with any applicable terms or conditions thereof. Moogsoft does not make any representations or warranties with respect to Third Party Services or any third party providers. Any exchange of data or other interaction between Customer and a third party provider is solely between Customer and such third party provider and is governed by such third party’s terms and conditions.
10. Term; Termination.
This Agreement shall commence upon the date of the first Order Form, and, unless earlier terminated in accordance herewith, shall last until the expiration of all Order Form Terms. For each Order Form, unless otherwise specified therein, the “Order Form Term” shall begin as of the effective date set forth on such Order Form, and unless earlier terminated as set forth herein, (x) shall continue for the initial term specified on such Order Form (the “Order Form Initial Term”), and (y) following the Order Form Initial Term, shall automatically renew for additional successive periods of equal duration to the Order Form Initial Term (each, a “Order Form Renewal Term”) unless either party notifies the other party of such party’s intention not to renew no later than thirty (30) days prior to the expiration of the Order Form Initial Term or then-current Order Form Renewal Term, as applicable. In the event of a material breach of this Agreement by either party, the non-breaching party may terminate this Agreement by providing written notice to the breaching party, provided that the breaching party does not materially cure such breach within thirty (30) days of receipt of such notice. Without limiting the foregoing, Moogsoft may suspend or limit Customer’s access to or use of the Product Offering if (i) Customer’s account is more than sixty (60) days past due, or (ii) Customer’s use of the Product Offering results in (or is reasonably likely to result in) damage to or material degradation of the Product Offering which interferes with Moogsoft’s ability to provide access to the Product Offering to other customers; provided that in the case of subsection (ii): (a) Moogsoft shall use reasonable good faith efforts to work with Customer to resolve or mitigate the damage or degradation in order to resolve the issue without resorting to suspension or limitation; (b) prior to any such suspension or limitation, Moogsoft shall use commercially reasonable efforts to provide notice to Customer describing the nature of the damage or degradation; and (c) Moogsoft shall reinstate Customer’s use of or access to the Product Offering, as applicable, if Customer remediates the issue within thirty (30) days of receipt of such notice. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, accrued payment obligations, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Each party (“Indemnitor”) shall defend, indemnify, and hold harmless the other party, its affiliates and each of its and its affiliates’ employees, contractors, directors, suppliers and representatives (collectively, the “Indemnitee”) from all liabilities, claims, and expenses paid or payable to an unaffiliated third party (including reasonable attorneys’ fees) (“Losses”), that arise from or relate to any claim that (i) the Customer Data or Customer’s use of the Product Offering (in the case of Customer as Indemnitor), or (ii) the Product Offering (in the case of Moogsoft as Indemnitor), infringes, violates, or misappropriates any third party intellectual property or proprietary right. Each Indemnitor’s indemnification obligations hereunder shall be conditioned upon the Indemnitee providing the Indemnitor with: (i) prompt written notice of any claim (provided that a failure to provide such notice shall only relieve the Indemnitor of its indemnity obligations if the Indemnitor is materially prejudiced by such failure); (ii) the option to assume sole control over the defense and settlement of any claim (provided that the Indemnitee may participate in such defense and settlement at its own expense); and (iii) reasonable information and assistance in connection with such defense and settlement (at the Indemnitor’s expense). The foregoing obligations of Moogsoft do not apply with respect to the Product Offering or any information, technology, materials or data (or any portions or components of the foregoing) to the extent (i) not created or provided by Moogsoft (including without limitation any Customer Data), (ii) made in whole or in part in accordance to Customer specifications, (iii) modified after delivery by Moogsoft, (iv) combined with other products, processes or materials not provided by Moogsoft (where the alleged Losses arise from or relate to such combination), (v) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vi) Customer’s use of the Product Offering is not strictly in accordance herewith.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE PRODUCT OFFERING IS PROVIDED “AS IS” AND “AS AVAILABLE” AND ARE WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE, USAGE OF TRADE, OR COURSE OF DEALING, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
13. Limitation of Liability.
EXCEPT FOR THE PARTIES’ INDEMNIFICATION OBLIGATIONS AND FOR CUSTOMER’S BREACH OF SECTION 8, IN NO EVENT SHALL EITHER PARTY, NOR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, SUBSTITUTE GOODS OR SERVICES (HOWEVER ARISING), (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), OR (III) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) THE FEES PAID (OR PAYABLE) BY CUSTOMER TO MOOGSOFT HEREUNDER IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO A CLAIM HEREUNDER.
This Agreement represents the entire agreement between Customer and Moogsoft with respect to the subject matter hereof, and supersedes all prior or contemporaneous communications and proposals (whether oral, written or electronic) between Customer and Moogsoft with respect thereto, including, without limitation, any nondisclosure agreement entered into by the parties in the course of negotiating or entering into this Agreement. The Agreement shall be governed by and construed in accordance with the laws of the State of California, excluding its conflicts of law rules, and the parties consent to exclusive jurisdiction and venue in the state and federal courts located in San Francisco, California. All notices under this Agreement shall be in writing and shall be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service. Notices must be sent to the contacts for each party set forth on the Order Form. Either party may update its address set forth above by giving notice in accordance with this section. Except as otherwise provided herein, no modification or amendment of any provision of this Agreement shall be effective unless agreed by both parties in writing, and no waiver of any provision of this Agreement shall be effective unless in writing and signed by the waiving party. Except for payment obligations, neither party shall be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond such party’s reasonable control, including, without limitation, the elements; fire; flood; severe weather; earthquake; vandalism; accidents; sabotage; power failure; denial of service attacks or similar attacks; Internet failure; acts of God and the public enemy; acts of war; acts of terrorism; riots; civil or public disturbances; strikes lock-outs or labor disruptions; any laws, orders, rules, regulations, acts or restraints of any government or governmental body or authority, civil or military, including the orders and judgments of courts. Neither party may assign any of its rights or obligations hereunder without the other party’s consent; provided that (i) either party may assign all of its rights and obligations hereunder without such consent to a successor-in-interest in connection with a sale of substantially all of such party’s business relating to this Agreement, and (ii) Moogsoft may utilize subcontractors in the performance of its obligations hereunder. No agency, partnership, joint venture, or employment relationship is created as a result of this Agreement and neither party has any authority of any kind to bind the other in any respect. In any action or proceeding to enforce rights under this Agreement, the prevailing party shall be entitled to recover costs and attorneys’ fees. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable. The failure of either party to act with respect to a breach of this Agreement by the other party shall not constitute a waiver and shall not limit such party’s rights with respect to such breach or any subsequent breaches.