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The Operational Dilemma

Moogsoft Team2023-04-04T21:39:32-07:00In the 1990s, I was working in operations at a major North American broadcast facility. Our monitoring ecosystem was very immature and approximately 90% of all service impacts were first identified by our end users.   The plan was to buy tools, deploy monitoring and become...

Why You Need an AIOps Platform (Not Just AIOps Tools)

Moogsoft Team2023-04-04T21:39:33-07:00There is no question that AIOps is the next big thing in IT. The only way to deal with the burgeoning complexity and accelerating rate of change in modern IT environments is to abandon traditional model-based management, and adopt algorithm-powered analytics instead. As more and more...

The Benefits and Pitfalls of IT Automation

Moogsoft Team2023-04-04T21:39:33-07:00There is no question that the main purpose of automation is to accelerate processes and make the results more consistent. All the way back to Gutenberg’s press or the spinning jenny, the idea was to produce more of something, do it faster, and make the...

What is (Still) Bothering IT Monitoring Professionals in 2018

Moogsoft Team2023-04-04T21:39:34-07:00I spent last week on the road with our good Moogsoft partners, Cherwell and amasol. Cherwell is of course an interesting ITSM vendor, making waves in what has been a fairly static market for the last few years, while amasol is a systems integrator based...

How To Stop Chasing Tickets

Moogsoft Team2023-04-04T21:39:35-07:00ITSM used to be the way to manage IT services, but there are more and more claims that, in the age of DevOps and Agile, ITSM is now obsolete and no longer fit for purpose. There is some truth to this attitude. ITSM is based around...

Moogsoft ‘Dreams Bigger’ with New Leadership Hires to the Herd

Phil Tee2023-04-04T21:39:36-07:00What we’ve done at Moogsoft is build a family — a family of fearless innovators, curious explorers, and humble, fun-loving people who are ready to get to work on tackling IT’s next big revolution. Today, we’ve made another great stride toward the goal of delivering...

Where AI Works — And Where It Doesn’t

Moogsoft Team2023-04-04T21:39:52-07:00Working in the general field of AI is fascinating and rewarding, but it can also be frustrating. One problem is just how fuzzy even the definition of the field can be. Judging by the various excitable press releases, AI can be anything from a slight...

What’s New In Moogsoft AIOps 6.4.0

Moogsoft Team2023-04-04T21:39:53-07:00At Moogsoft, things move pretty quickly. Our whole mission is about enabling our customers to move fast and keep up with the demands placed on IT Operations by an increasingly dynamic IT environment, and the ever higher rate of change required by the business. This means...

Moogsoft Announces $40 Million in Series D Funding

Phil Tee2023-04-04T21:39:54-07:00Today, I am honored and excited to welcome another member to the ever-growing Moogsoft herd, as Goldman Sachs Growth Equity joins our Board of Directors as the lead investor in our Series D funding round. This round, which totaled $40 million and saw participation across...

Understanding the Machine Learning in AIOps: Part 4

Robert Harper2023-04-04T21:39:54-07:00In this, the last installment in our series on "Understanding the Machine Learning in AIOps," we continue the journey of an alert through the management process, and our investigation of how machine learning can be used to reduce alert fatigue. In our previous post, we concentrated...