Digital Insurance Enterprise Scales Smoothly with AIOps

This legacy Moogsoft customer is planning a public cloud migration supported by Moogsoft AIOps

This Moogsoft client, an enterprise digital insurer, provides 30 million customers worldwide with insurance, savings, and investment products. They combine strong life insurance, general insurance, and asset management businesses under one powerful brand.

When we first met the customer back in 2015, the IT operations team — made up of only 13 people — were using AppDynamics, Splunk, BMC End User Monitoring, and HP OpenView in an environment that was generating tens of thousands of alerts daily, though L1 operators were only able analyze 500 of them, and were doing so via an email exchange.

“We had to disable many of the alerts because it was killing the productivity of our L1 operators,” explained the ops team’s tool architect. As part of the Moogsoft evaluation, all alert restrictions were removed.

“In the first week, we generated 64,493 events,” the tools architect said. “Moogsoft was able to reduce this volume down to 447 unique alerts, and correlate these alerts into 49 actionable situations for our L1 operators, representing a 99% event reduction and 10X increase in their productivity.”

This year, using Moogsoft to ensure uptime and maximum productivity, this insurer has onboarded thousands of new applications, and has begun migration of those services to the public cloud, without adding any operations headcount.

“Moogsoft AIOps has enabled our cloud Migration by transforming our operations from incident-focused to service-focused,” said the tools architect. “We don’t have to worry about fine-tuning our monitoring tools to avoid false positives and mastering thresholds because Moogsoft AIOps catches everything.

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