Availability

Top 6 Tips for Improving MTTx

Eric Brousseau2023-04-04T21:33:17-07:00In our research for the inaugural State of Availability Report, we asked 1,900 engineers about mean time to detect (MTTD) and mean time to recovery (MTTR) as two leading incident management Key Performance Indicators (KPIs) strongly associated with availability.  We learned that less than 15% of...

How to Help Teams Create Optimal Infrastructure for Availability | State of Availability Report Spotlight

Richard Whitehead2023-06-16T11:41:17-07:00Teams are locked into a cycle of suffering characterized by the feeling that they are sprinting just to stay still. This morale and productivity-destroying state is caused by an inability to find time to save time. Our new research, The State of Availability Report 2022,...

Just Maintaining Availability? Try Building Stability

Richard Whitehead2023-06-16T07:42:20-07:00Today’s customers see availability as a given. What do they really want? Bigger, better technology with new features and faster platforms. But, according to our recently released Moogsoft State of Availability Report, teams burn their time, money and energy on incident management. In fact, engineers overwhelmingly...

A Fireside Chat with Phil Tee, CEO of Moogsoft

Phil Tee2023-06-15T13:17:28-07:00Q: What’s the future of Moogsoft, and where is it going? Moogsoft pioneered AIOps, essentially inventing the market 10 years ago. It is worthwhile revisiting why we did that to understand where we are going. My background is as the founder and inventor of Micromuse Netcool,...

Demystifying Availability Key Performance Indicators (KPIs) — and What Most Companies Miss

Richard Whitehead2023-06-16T11:36:06-07:00Most engineering teams are no strangers to key performance indicators (KPIs), those metrics tracking progress toward critical goals and targets. Ideally, tech leaders design KPIs to focus teams on what matters and prove their contribution to the company’s overall performance. Of course, KPI data should...

Managing a Slew of Monitoring Tools? Here’s How to Make Them Talk.

Richard Whitehead2023-06-16T07:51:36-07:00Engineering teams use a lot of single-domain monitoring tools. In fact, the average team manages and maintains 16 monitoring tools  — and up to 40  — according to Moogsoft’s State of Availability Report. While IT leaders select and implement these tools to save teams time, our...

What Metrics and KPIs Really Matter in Availability?

Helen Beal2023-06-16T08:45:12-07:00In our inaugural State of Availability Report, we discovered that not only do metrics matter but the way we use them also does. Our research found that teams with fewer KPIs were more likely to meet their Service Level Agreements (SLAs) and provide their customers...

The Time is Now to Learn from Availability to Optimize Customer Experience

Helen Beal2023-06-16T08:40:16-07:00We’ve just launched our inaugural State of Availability Report and the results are sobering. We discovered that: Organizations are missing SLAs more than they’re hitting them Teams are spending inordinate amounts of their time monitoring But customers are still reporting problems at least half the...

An Introduction to the Inaugural State of Availability Report

Minami (Coirin) Rojas2023-06-15T13:20:02-07:00As a data nerd, I am a fan favorite of baseline studies and annual reports. Why? Our days are filled with day to day work, and these reports give us a great gut check to get a pulse on what similar teams are doing, challenges...