Phil Tee, Chief Moo at Moogsoft, tries to explain the relevance of his company’s intelligent observability platform to family and friends gathered around the holiday table. Then, he considers his day of holiday travel — his company’s platform helped assure the digital products and services that made his journey seamless.
I recently sat down at the holiday dinner table with friends and family only to face the dreaded question: “What does your company actually do, Phil?”
I launched into how Moogsoft is the observability with AIOps leader that delivers the most advanced platform for helping IT pros instantly see all of a system’s incidents and issues, know what’s wrong and fix things faster.
Surveying the blank stares, I added: all of this comes together for a very practical purpose — to help businesses avoid system outages and expedite innovation!
More stares and a few polite head nods.
I considered my day of traveling across the U.S. — and the fact that it’s difficult to go through any day without touching the networks assured by Moogsoft’s platform. With that, I tried again and asked my fellow holiday revelers to consider my day...
My alarm goes off and I grab my Verizon-networked smartphone to call a ride to the airport. Feeling holly jolly, I pull up the Uber app and schedule a ride to the airport, which is paid for through my Key Bank account.
The car shows up in record time and I check into my American Airlines flight online. From there, it’s smooth sailing...until I hit the TSA line.
Still waiting in the security line, I log onto the Qualcomm Wi-Fi to catch up on my English Premier League scores on FOX.
Finally through security, I buy a well-deserved cappuccino with my Key Bank mobile app and the secure transaction is processed by Fiserv.
Safely on the ground, I realize that I’ve overlooked my nephew’s Christmas gift. I quickly hop onto the Under Armour website to place an expedited order using my Credit Suisse credit card.
Anxious to see my family and friends, I call my last Uber of the day.
In the car, I log onto Yahoo account to make adjustments to my fantasy football team, which runs on the AT&T network.
I finally sit down at the holiday table surrounded by friends and family. Nearly my entire journey — from purchases, transactions, interactions, and so much more — were digital. And, because everything worked like a charm, I could have never known just how complex, interconnected and fragile the systems powering these digital services are.
And that, I explained, is what Moogsoft does: it helps businesses serve customers with consistently reliable and available digital products and services, while they manage constant change behind the scenes. In fact, every company I mentioned (plus another 200 or so global brands) use Moogsoft to keep their systems running.
Wishing you the happiest of holidays!
About the author
Phil’s passion has been IT operational management ever since he co-founded OTT (better known as Micromuse). Having also invented Netcool and built RiverSoft to a successful IPO, Phil now leads the next big revolution in IT event management with Moogsoft, where he maintains a passionate commitment to innovation, including personally leading the company’s numerous product functions.