Moogsoft and Dynatrace
Our integration with Dynatrace ensures that users can take advantage of ITIL-aligned best practices to maintain control and ensure standards. This combination helps businesses in their digital transformation journeys, increasing business agility by delivering IT strategic alignment.
Why Use Moogsoft AIOps with Dynatrace
Avoid ticket duplication and unnecessary escalations by creating timely ServiceNow incident records based on Situations detected by Moogsoft AIOps’ algorithms. Synchronize information in both directions to ensure complete visibility and alignment between teams throughout the incident’s lifecycle — from creation to resolution
Change and Release Management
Take advantage of the real-time algorithmic analysis within Moogsoft AIOps to monitor the effects of changes, and minimize potential impacts and costs, further accelerating the release of new business services.
Use data from ServiceNow to further improve the quality and relevance of Situations generated by Moogsoft AIOps, including relationships between technology infrastructure and business services.
CUSTOMER SUCCESS STORY
“We needed to automate our ‘catch and dispatch’ process without the need of rules. With Moogsoft AIOps, the result was a 62% reduction in help desk tickets, and a 33% reduction in MTTR (Mean Time-to-Remediate).”
See Dynatrace documentation here