In a new report by 451 Research, analyst Dennis Callaghan hits the mark when he says that Moogsoft’s strategy is “sound” and “different, in a good way, from other startups.”

How true! Yes, the Moogsoft herd prides itself on being a different breed. While other vendors seem content to milk customers with superficial features and downloadable or SaaS-based fluff that lacks real meat, we go deep with innovation and set our sights high on tackling the knotty challenges in large, complex environments.

And the 451 report points this out, noting that one of our strengths is “helping those customers solve some previously intractable problems.”

How do we do it? 451 explains this very well:

“Incident.MOOG detects performance anomalies to reveal incidents as they unfold using adaptive event clustering algorithms…

  • Clusters these incidents as “situations” and
  • Ranks the situations by importance to focus remediation efforts on the situations that have the greatest business impact….”

(You can learn more about how this works by attending our next Incident.MOOG webinar.)

The 451 report goes on to say, “The end result is designed to be faster time to resolution with less impact on the service desk as the clustering consolidates reported incidents.”

Amen to that!

However, there’s something we’d like to add. Everyone involved in Service Assurance knows that the elephant in the room is collaboration.

The problem is that today’s linear processes – escalate an alert, create a ticket – make collaboration difficult because each alert is often handled by a single IT silo, when what’s actually happening is the multiple silos are working on different tickets which are in fact, related to a single incident. Ergo, no collaboration, unnecessary duplicate effort and increased IT overhead.

This is exactly the problem that Incident.MOOG’s Situation Room is designed to solve.

We set out to combine early notification and incident-wide stakeholder awareness and collaboration. This is the key to reducing the cost of business disruption and IT overhead. That’s why the Situation Room is fundamental to transforming the IT Operations workflow and, allowing Incident.MOOG to “act as a bridge between IT operations management and ITSM.”

So we’d like to add that coda onto 451’s report. By the way, if you would like a PDF of the 451 report (without our coda!) just send an email to

We respect 451 Research as one of the leading independent industry analyst firms in the world today and we look forward to reading more of their analysis in this era of accelerating change!