Modern IT Service Management is working pretty well, all things considered. It enables highly distributed teams, parts of which may even work for entirely different companies, to come together to support business services that rely on extremely complex software stacks – and to do it pretty effectively, at least most of the time. All of this is enabled by formal structures and processes, documented and implemented in support systems.
How Machine Learning Improves Today’s Dynamic IT Landscape
Monday 15 February 2016