As the world of IT continues to advance, new technologies and working practices such as ITOA (IT Operations Analytics) tools and DevOps are having an impact on ITSM (IT Service Management) process frameworks like ITIL. Fortunately, these practices can easily adapt with ITIL, as long as organizations understand the value provided by each. In fact, some of the smartest organizations tend to use these new approaches in combination with ITIL to more closely align IT services with particular business needs.

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