All too often, companies rely on customers as their alerting system for priority IT incidents. Their IT operations teams are first notified of an outage or a slowdown when the phones light up or an email server starts straining.

Finding out about problems from customers or end users should be the exception though, right? Companies have a number of monitoring tools in place to gather a plethora of metrics, service management tools to notify people, and dashboard tools to display the state of any piece of the IT environment during any given time.

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