Hello and Welcome!

In a Galaxy far far away (actually 5 Gironde Road in Fulham) Netcool was invented. In fact, back then, before the invention of “The Spice Girls” and the Internet (at least as we know it), being able to de duplicate events out of the box and deploy OSS software like a regular application was big news and pretty ground shaking. We didn’t call it Netcool either, OMNIbus was its original name and the Netcool addition only came when we discovered we had a surplus of Netcool branded tape boxes!

What we could never have anticipated is that the product would become quite as widespread as it became. We at Moogsoft run into Netcool pretty regularly when working with leading enterprises and service providers who struggle to adapt to more modern, virtualized infrastructures that Netcool was never designed for. Of course an easy answer is to simply replace it, and many of our customers have, but for some the weight of investment is too heavy.

That is why we have announced a simple out of the box Solution Pak for Netcool to allow our two products to coexist. This way, in a painless way you get the best of the old and the best of the new.

May the force (of Moog) be with you!


— Phil Tee (CEO and Co-Founder)


Latest News

Our latest software release, The Netcool Solution-Pak, provides IBM Tivoli Netcool/OMNIbus users with an easy-access solution to detect and correlate anomalies from existing event streams in real-time. Read the press release to find out how Incident.MOOG rapidly integrates with Tivoli Netcool deployments, enabling IT operations teams to achieve a collaborative user experience, event visualizations and situation detections analytics.



Product Updates

Incident.MOOG 5.1.2 and 5.1.3 are now available. Major new capabilities include:

  • A Super User can now control (start/stop/restart) moogfarmd and LAM services via the System Administration (Self Monitoring) pages in the UI;
  • Situation Room thread entries and comments now support clickable links;
  • Incident.MOOG now ships with a REST Client LAM.


Online Trial Now Available

Contact us to receive more details on these important enhancements, or click below to receive a special trial to demo our Incident.MOOG product.


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Best Practices

IBM Tivoli Netcool is not so cool anymore.

At Moogsoft, we have a great fondness for Netcool. After all, Phil Tee and Mike Silvey are the original founding inventors and go-to-market team for Micromuse. However, Netcool is not so cool anymore. This technology is outdated, designed for an era when single faults caused impact and networks were not tolerant of service failures.

Find out why IBM Tivoli Netcool has been “driven to irrelevance,” in part one of our recent three-part blog series.

Next, check out part two of our series to find out how Moogsoft’s Netcool Solution-Pak integrates with existing IBM Tivoli Netcool environments to detect and correlate anomalies from event streams in real-time.

Decide if it is best for you to stack Netcool and Moogsoft or to migrate away from your legacy IT system in general after reading part 3: An Alternative to IBM Tivoli Netcool: Or How to Migrate from Your Legacy IT System.


Upcoming Events: Where You Can Find Us

The Moogsoft crew will be heading to London, Germany, Texas, California and Nevada in April and May to demonstrate how Incident.MOOG is used across a variety of production environments. Catch us if you can at these upcoming events:

DevOps Days London 16 – London, UK: April 19-20: An event dedicated to the rise of DevOps in the Enterprise, with specific reference to the financial services industry.

OpenStack Summit – Austin, TX, USA: April 25-28: OpenStack’s annual user conference where IT leaders from across the globe gather to learn about OpenStack contributors building the future of cloud computing.

Knowledge16 – Las Vegas, NV: May 16-18: ServiceNow’s largest service management event where IT leaders gather to discuss transforming the enterprise by managing everything as a service.

Book a meeting today.


Insights From the Moogsoft Blog

Moogsoft and xMatters Integration. Incident Management has reached a new level now that Moogsoft integrates with xMatters. Find out how large enterprises are achieving full situational awareness across their entire production stack with the new Moogsoft and xMatters integration.

A Journey Through IT Incident Management. Just three years ago, a leading global insurance provider didn’t have a monitoring platform or any tools in place across their production environment. Read about this particular organization’s “incident management journey” and the results they achieved after deploying Incident.MOOG.

Contextualizing Network Outages and the End-User Impact. Moogsoft’s recent deployment by one of America’s largest healthcare systems has yielded some compelling results. Product Marketing Manager, Sahil Khanna, explains how incident.MOOG provided immediate value to DevOps and IT Ops teams, resulting in situational awareness and root cause analysis across multiple technology silos.


Industry Analysis

How can IT operations teams gain a 360-degree understanding of what’s taking place across their entire production stack? Hint: Machine Learning. In order to advance IT, machine learning is now being applied to monitoring automation. Moogsoft’s Chief Evangelist, Richard Whitehead, provides three examples of how machine learning is being used for monitoring automation to advance IT in his latest article featured on Computer Technology Review.

Despite all of its success, the DevOps movement is still up and coming. Committing to DevOps requires a major cultural shift for operations. For instance, Ops teams need to start thinking about operations in a new way in order to accommodate DevOps. Moogsoft’s Chief Evangelist, Dominic Wellington, explains why Ops teams need to work together with Dev teams to create a successful DevOps environment in his latest article featured on DevOps.com.

What are the 30 “must have tools” to support DevOps? Find out what the top experts in the DevOps arena are recommending as key components required to support DevOps, and why Moogsoft mentions an analytics driven Manager of Managers (MoM) tool as a crucial tool to scale production support.

Moogsoft now offers 360-degree situational awareness across the Dynatrace platform. Find out why several leading organizations have chosen to use Moogsoft to de-duplicate and correlate alerts from across their Dynatrace toolsets and other monitoring tools in this recent blog post featured on the Dynatrace blog.


About Moogsoft

Moogsoft is pioneering the new era of IT with cross-domain operational analytics to detect and resolve incidents faster. Now, IT Ops, DevOps, and Dev/QA teams can work better together, using Moogsoft’s real-time data intelligence to deliver continuous availability of applications, clouds, and infrastructure at scale. Start your demo trial today!