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In 986AD, Erik the Red set sail from Viking Norway for Greenland. For a while, he established a thriving colony; indeed his more famous son, Leif Erikson, famously rivals Christopher Columbus as the true “discoverer” of America. However, by the mid fourteenth century all Viking presence in Greenland was gone. So what happened?

To use IDC’s Chief Analyst Frank Gens’ phrase: “Transform or die.”

In the same way that next generation technology such as cloud, NFV and containerization are changing the weather in tech, in Greenland, the European mini “Ice Age” changed the weather there. It is thought that the Vikings failed to understand how the local Inuit were living primarily on fish, and therefore tried to maintain a diet of beef. Consequently, as the rain turned to snow, and the cattle died out, so did the Vikings. So the message here is clear: Adapt and make use of what’s available, and not what you hope to be available.

I compare some of our legacy competitors to those Vikings in Greenland, clinging on to an obsolete way of life. Once fearsome pioneers in a new land, they are now unable to rely upon the fixed world of rules and CMDBs, and are shrinking in relevance and dying out. What they lack is the power of data analytics, just like the fish in the sea, abundant and all around a modern operational environment. At Moog, we have recognized this and adapted it to the job of managing a modern IT environment using the powerful tools of data science.

In 2016, in the software-defined world, will you “Transform or die”?

For survival tips, come visit us at We may even give you a free fishing pole!


— Phil Tee (CEO and Co-Founder)


Moogsoft Monitoring Survey Confirms Majority of IT Shops Feel Volume of Event/Alerts Generated Is Currently Unmanageable. The results are in from Moogsoft’s 2015 monitoring survey, conducted during AppDynamic’s user conference, AppSphere. Surprisingly, results also show that over a third of IT orgs haven’t even attempted event correlation, meaning it’s triaged manually. The survey findings also show that organizations have on average between 5-10 monitoring tools in their production environment, providing at least 10 different performance perspectives. Want to find out more? You can view the entire survey results here.


Machine Learning for IT Ops Tools. As we enter 2016, IT Ops teams are seeking “smarter” tools to detect anomalies faster in complex IT environments. Yet understanding what criteria to consider before choosing a machine learning ITOA tool is critical. This recent article featured on CloudWedge, outlines 3 questions to evaluate before applying a machine learning based approach for IT Ops.

Machine Learning for IT Root Cause Analysis. Machine learning technology is being applied more than ever before within complex IT environments, helping IT teams make better decisions faster. This recent article featured on DataInformed, points out the 5 ways machine learning is reinventing IT root cause analysis to detect service impacting issues before users call to complain.


[Live Webinar] How to Reduce Production Incidents & Outages with Machine Learning, February 11, 2016 – A tutorial for IT Operations teams who want to automate incident management through the application of machine learning technologies.

Attend this webcast to learn:

  • What is machine learning in the world of IT operational analytics (ITOA)
  • Why different approaches are needed depending on your IT environment
  • Where machine learning is being used in the real-world to reduce impact of production incidents
  • How to prioritize machine learning implementation for your 2016 IT transformation plans

Register for Webinar

Moogsoft is sponsoring and exhibiting at these upcoming industry events:

Scale 14x Pasadena, California USA, January 22-24: The Southern California Linux Expo.

Cisco Live 2016Berlin, Germany, February 15-19: Cisco’s premier education and training event for IT professionals across EMEA.

Elastic{ON}16 San Francisco, February 17-19: The Elasticsearch User Conference.


Outlook is No Event Manager. Has your business outgrown email for incident management? IT teams often start using email as their initial alert management tool, but this approach quickly doesn’t scale, resulting in repeat incidents, and customers detecting problems before IT teams are aware. Find out how Incident.MOOG provides a better approach to alert management in this blog post.

Event Correlation vs. Aggregation. There is a big difference between event correlation and event aggregation, and this clarification is becoming more relevant as event/alert volumes skyrocket. This blog post compares and contrasts the functions of event correlation vs. event aggregation, as it relates to IT Ops tools.

[Infographic] Yo MoM is so Old… “Yo’ MoM is so old, she can’t walk without a CMDB!” We had some fun, and created this cheeky infographic to illustrate when it’s time to replace your MoM. Hope it hits your funny bone, recognizing that Incident.MOOG is the best replacement to your old MoM.


Application Performance Management predictions for 2016 are well underway. Moogsoft’s VP of Product Marketing, Steve Burton, predicts the rise of machine learning and software analytics to automate the detection and analysis of anomalies. Find out what other industry experts are predicting for APM in 2016 in this article featured on APM Digest.

What’s in store for DevOps in 2016? Moogsoft’s VP of Product Marketing, Steve Burton, thinks it’s time for DevOps teams to automate applications in production data analytics. Find out what other industry experts are predicting for DevOps in this article featured on APM Digest.

How does Incident.MOOG’s machine learning differ from traditional techniques? Moogsoft’s CMO, Rob Markovich, gives a detailed analysis of Incident.MOOG’s machine learning techniques during a Q&A session with InfoQ.

The industry is hotly following that Cisco has started reselling Moogsoft’s Incident.MOOG across its global channels. Find out more about the details of the Cisco/Moogsoft OEM agreement in this recent article featured on CRN.


Incident.MOOG 5.0.6 and 5.0.7 are now available. Notable new capabilities include:

MOOG v5.0.6:

  • SolarWinds LAM – increase the speed of integration, with alerts from SolarWinds.
  • Per User Filtering – All users can now save their own Alert and Situation filters that are only accessible to them.
  • Expanded Global Admin Controls – Admins can define a ‘Default UI Theme’ for all users and also define whether users can change their theme or not.

MOOG v5.0.7:

  • Expanded ServiceNow Integration – increase the speed of integration with ServiceNow, providing a standard method to:
    • Create ServiceNow ‘Incident’ tickets from the Incident.MOOG UI
    • Send Thread entry updates to the ServiceNow Incident
    • Receive Work Notes from the ServiceNow Incident as Moog Thread Entries
    • Resolve ServiceNow Incidents by resolving the Moog Situation (with optional comments)
    • Resolve Moog Situations when the ServiceNow Incident is resolved (with optional comments)
  • REST LAM Authentication – The REST LAM (or any other LAM that shares the REST LAM, e.g. AppDynamics or NewRelic LAMs) can now force the clients to use basic authentication.

For more information, please inquire at


Moogsoft is pioneering the new era of IT with cross-domain operational analytics. IT Ops, DevOps, and Dev/QA teams working together, use Moogsoft’s real-time data intelligence to deliver continuous availability of applications, clouds, and services at scale.

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