Tag service desk - List of Posts



Validating Production Deployments with Moogsoft AIOps & Jenkins

One of the core practices of DevOps is continuous integration (CI) and continuous deployment (CD). CI/CD, in today’s context, refers to the ongoing process of committing new code to a central repository, testing that code to make sure it doesn’t break, and deploying that code into production. In theory, this allows businesses to quickly develop […]

By |January 24th, 2017|0 Comments

Five Service Desk KPIs You Should Care About

Every IT organization tends to measure success somewhat differently. However, I’ve found that those with the the best grasp over their service quality really focus on the service desk performance.

The IT service desk is the single point of contact between end users and a business service. As much as the service desk can be the […]

By |January 17th, 2017|0 Comments