Why is it that most IT Operations teams still miss production incidents? It’s 2017 and most enterprises have best-in-breed tools like AppDynamics, New Relic, Dynatrace, Solarwinds, Splunk, Nagios, Riverbed and so on. They too have smartphones, sexy laptops, 27” sexy displays, and one-click web conferencing. They also get these annoying alerts before something bad happens. […]
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If you take a look at the technology landscape for IT monitoring, you’ll surely notice a consistent language used to convey the product benefits. For example, every product touts some form of insight — operational insight, proactive insight, data-driven insight, real-time insight, etc.
While monitoring and time-series tools with sexy dashboards tend to demo quite […]
One of the core practices of DevOps is continuous integration (CI) and continuous deployment (CD). CI/CD, in today’s context, refers to the ongoing process of committing new code to a central repository, testing that code to make sure it doesn’t break, and deploying that code into production. In theory, this allows businesses to quickly develop […]
Every IT organization tends to measure success somewhat differently. However, I’ve found that those with the the best grasp over their service quality really focus on the service desk performance.
The IT service desk is the single point of contact between end users and a business service. As much as the service desk can be the […]
For IT professionals with a passion for customer experience and service quality, AIOps (Algorithmic IT Operations) is the hottest thing since APM. As defined by Gartner Analyst Colin Fletcher, AIOps platforms “enable I&O leaders to meet the proactive, personal and dynamic demands of digital business by transforming the very nature of IT operations work via […]
Unless you’ve been living under a rock that’s blocking the network connectivity to your mobile device, you’re aware that all businesses are moving online.
Instead of going to Blockbuster to rent a movie, we stream content online from Netflix. Rather than visit dealerships researching new cars, we visit Cars.com. On occasion, instead of stepping out […]
Today’s technology vendors and IT consultants are constantly claiming to have the secret to true digital transformation for Enterprise. But IT leaders are now seeing past this hype, and they need a realistic path to move forward.
On Thursday, December 8, Intellyx Principal Analyst Charles Araujo, joined by Moogsoft Product Marketer Sahil Khanna, presented a live […]
Nassim Nicholas Taleb is a renowned scholar who has spent his career focusing on problems of randomness, probability, and uncertainty. In Taleb’s book “The Black Swan – the Impact of the Highly Improbable,” he defines a “black swan” as a highly improbable event with three principal characteristics: it is unpredictable; it carries a massive impact; […]
Picture this… You get into the office at 8:30am and open your email. The first one that catches your eye is from an executive at your company and has the subject line **Website down: Fix ASAP**. You say “Oh shit,” and open your alert feed.
You see 700+ new alerts and more flowing in by the […]