Tag Incident Management - List of Posts



Dealing with a Black Swan Occurrence in IT

Nassim Nicholas Taleb is a renowned scholar who has spent his career focusing on problems of randomness, probability, and uncertainty. In Taleb’s book “The Black Swan – the Impact of the Highly Improbable,” he defines a “black swan” as a highly improbable event with three principal characteristics: it is unpredictable; it carries a massive impact; […]

By |October 27th, 2016|0 Comments

Communications Provider Reduces MTTD by 75% with Incident.MOOG

This past week, I had to opportunity to speak with a new member of the Moogsoft herd, a leading Communications Provider with a cloud-based delivery model. I spoke with the NOC Manager and the Director of Technology from this organization, both of whom were active in the evaluation of an event management tool. I reached […]

By |October 19th, 2016|0 Comments

Salesforce.com 2016 Outage #NA14: It Doesn’t Have to Be This Way

By |May 19th, 2016|0 Comments

IBM Tivoli Netcool is Irrelevant – Part 1

This is the first blog post of a three-part series covering the Moogsoft Netcool Solution-Pak.

At Moogsoft, we have a great fondness for Netcool, especially since our core team is made up of the original founding inventors and go to market team for Micromuse.

Sadly enough however, although Netcool was relevant in the 1990’s, this technology has […]

By |March 22nd, 2016|0 Comments

Moogsoft and xMatters Integration Takes Incident Management to a New Level

“Moogsoft’s anomaly detection and event correlation across the production stack, combined with xMatters’ intelligently coordinated notifications allow Dev and Ops teams to identify and resolve incidents faster than ever before. This integration enables better collaboration across teams through Moogsoft’s Situation Room and xMatters advanced communication to engage the right resources with rich situational context.”  Stephen Hart, […]

By |March 17th, 2016|0 Comments

A Journey Through IT Incident Management

This week I had the opportunity to speak with a Systems Manager from one of our customers, a leading global insurance provider. This company had an interesting story to tell about their incident management journey and how they got to where they are today.

It was shocking to hear that just 3 years ago, this […]

By |March 10th, 2016|0 Comments

Contextualizing Network Outages and the End-User Impact

Moogsoft was recently deployed by one of the USA’s largest healthcare systems and the results were so compelling that I had to write about it.

This customer is well instrumented in terms of their production IT monitoring and has certainly been receiving voluminous events and alerts in response to incidents. During the initial validation period, MOOG […]

By |March 1st, 2016|0 Comments

Vendor Proliferation in IT Monitoring

Over the past few years, the B2B space has seen an explosion of software vendors focused on practically every operational function. Whether it’s communications, file storage, cyber security, CRM, marketing automation, HR or anything else a business needs, the available selection of vendors is massive and constantly growing.

This is great for businesses, as they can […]

By |February 25th, 2016|0 Comments

Moogsoft Offers Situational Awareness Across Your Dynatrace Platform

Today, Dynatrace offers a comprehensive collection of solutions to help IT operations teams maintain high quality applications and services. These tools include Dynatrace Application Monitoring for modern applications like Java or .NET, Data Center RUM which leverages the network to understand more traditional applications and Dynatrace Synthetic Monitoring which helps customers understand the availability of […]

By |February 23rd, 2016|0 Comments

[Webinar Recap] Top 5 Reasons Why IT Operations Teams Need Machine Learning for Incident Management

While machine learning has found a place on the “Buzzword Bingo” board, (along with Big Data, Data Science, DevOps, etc.), this advancing technology has proven to be more than just marketing jargon at Moogsoft. Last week, we hosted a webinar with our friends at DevOps.com to clarify what machine learning really is and isn’t, and […]

By |February 16th, 2016|0 Comments