Tag Incident Management - List of Posts
This is the first blog post of a three-part series covering the Moogsoft Netcool Solution-Pak.
At Moogsoft, we have a great fondness for Netcool, especially since our core team is made up of the original founding inventors and go to market team for Micromuse.
Sadly enough however, although Netcool was relevant in the 1990’s, this technology has […]
“Moogsoft’s anomaly detection and event correlation across the production stack, combined with xMatters’ intelligently coordinated notifications allow Dev and Ops teams to identify and resolve incidents faster than ever before. This integration enables better collaboration across teams through Moogsoft’s Situation Room and xMatters advanced communication to engage the right resources with rich situational context.” Stephen Hart, […]
This week I had the opportunity to speak with a Systems Manager from one of our customers, a leading global insurance provider. This company had an interesting story to tell about their incident management journey and how they got to where they are today.
It was shocking to hear that just 3 years ago, this […]
Moogsoft was recently deployed by one of the USA’s largest healthcare systems and the results were so compelling that I had to write about it.
This customer is well instrumented in terms of their production IT monitoring and has certainly been receiving voluminous events and alerts in response to incidents. During the initial validation period, MOOG […]
Over the past few years, the B2B space has seen an explosion of software vendors focused on practically every operational function. Whether it’s communications, file storage, cyber security, CRM, marketing automation, HR or anything else a business needs, the available selection of vendors is massive and constantly growing.
This is great for businesses, as they can […]
Today, Dynatrace offers a comprehensive collection of solutions to help IT operations teams maintain high quality applications and services. These tools include Dynatrace Application Monitoring for modern applications like Java or .NET, Data Center RUM which leverages the network to understand more traditional applications and Dynatrace Synthetic Monitoring which helps customers understand the availability of […]
While machine learning has found a place on the “Buzzword Bingo” board, (along with Big Data, Data Science, DevOps, etc.), this advancing technology has proven to be more than just marketing jargon at Moogsoft. Last week, we hosted a webinar with our friends at DevOps.com to clarify what machine learning really is and isn’t, and […]
Whether you’re dealing with network performance issues, failed application transactions, slow SQL database queries, poor storage utilization, or VM resource contention, Solarwinds has a solution for you. Solarwinds’ comprehensive collection of products can intelligently inform you about abnormalities and errors occurring across your production stack.
However, what are you supposed to do when your tools send […]
End the Time Warp: How the Move from Event-Based to Situation-Based Workflows Makes Enterprise IT Timely and Agile
Given the complexity and breath of the IT environment in most large enterprises, it’s no surprise that IT operational organizations need to split around domain specialties, and furthermore, by levels of expertise. The escalation processes for incident management across the various domain silos will vary in steps and duration. So if you’re trying to get […]