Tag Helpdesk - List of Posts



Five Service Desk KPIs You Should Care About

Every IT organization tends to measure success somewhat differently. However, I’ve found that those with the the best grasp over their service quality really focus on the service desk performance.

The IT service desk is the single point of contact between end users and a business service. As much as the service desk can be the […]

By |January 17th, 2017|0 Comments

Automation Nirvana for DevOps is a Matter of Meters and Knobs

Intelligent monitoring combined with intelligent runbook scripting could be the basis for reaching the equivalent of IT operational nirvana. Both of these elements put together can be used to achieve a state of automated self-management, or “closed loop automation” – the melding of the “meters” with the “knob controls.”

While closed loop automation is a great […]

By |January 7th, 2015|0 Comments