For IT professionals with a passion for customer experience and service quality, AIOps (Algorithmic IT Operations) is the hottest thing since APM. As defined by Gartner Analyst Colin Fletcher, AIOps platforms “enable I&O leaders to meet the proactive, personal and dynamic demands of digital business by transforming the very nature of IT operations work via […]
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Gartner recently detailed their new year’s predictions around IT Operations Management in a published research report entitled, “Predicts 2015: IT Operations Management”.
The four overarching call-outs in this report were:
By 2018, controlled shadow IT will contribute up to 30% of IT operations activities, up from 15% in 2014.
By 2017, 25% of I&O organizations will […]