Why is it that most IT Operations teams still miss production incidents? It’s 2017 and most enterprises have best-in-breed tools like AppDynamics, New Relic, Dynatrace, Solarwinds, Splunk, Nagios, Riverbed and so on. They too have smartphones, sexy laptops, 27” sexy displays, and one-click web conferencing. They also get these annoying alerts before something bad happens. […]
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If you take a look at the technology landscape for IT monitoring, you’ll surely notice a consistent language used to convey the product benefits. For example, every product touts some form of insight — operational insight, proactive insight, data-driven insight, real-time insight, etc.
While monitoring and time-series tools with sexy dashboards tend to demo quite […]
One of the core practices of DevOps is continuous integration (CI) and continuous deployment (CD). CI/CD, in today’s context, refers to the ongoing process of committing new code to a central repository, testing that code to make sure it doesn’t break, and deploying that code into production. In theory, this allows businesses to quickly develop […]
Every IT organization tends to measure success somewhat differently. However, I’ve found that those with the the best grasp over their service quality really focus on the service desk performance.
The IT service desk is the single point of contact between end users and a business service. As much as the service desk can be the […]
“Moogsoft’s anomaly detection and event correlation across the production stack, combined with xMatters’ intelligently coordinated notifications allow Dev and Ops teams to identify and resolve incidents faster than ever before. This integration enables better collaboration across teams through Moogsoft’s Situation Room and xMatters advanced communication to engage the right resources with rich situational context.” Stephen Hart, […]
Over the past few years, the B2B space has seen an explosion of software vendors focused on practically every operational function. Whether it’s communications, file storage, cyber security, CRM, marketing automation, HR or anything else a business needs, the available selection of vendors is massive and constantly growing.
This is great for businesses, as they can […]
While machine learning has found a place on the “Buzzword Bingo” board, (along with Big Data, Data Science, DevOps, etc.), this advancing technology has proven to be more than just marketing jargon at Moogsoft. Last week, we hosted a webinar with our friends at DevOps.com to clarify what machine learning really is and isn’t, and […]
The addition of machine learning technologies to monitoring tools is a hot topic for IT Ops and DevOps teams. While there are a variety of use cases, the “killer app” for IT is how machine learning improves real-time event management to increase service quality for larger enterprises. It does so by automating the early detection […]
On any given day, a large enterprise might see something in the range of one or two Priority 1 incidents, five or six Priority 2 incidents and 100 Priority 3 incidents. But does everyone really need to be aware of each and every one? If an enterprise’s entire support staff gets notified about every single […]
Hail to the Site Reliability Engineer, or SRE. She or he is responsible for making sure their company’s web presence is up at all times and performing at its peak. The SRE’s work is best summarized as being obsessed around three questions: Does it work? Does it work well? Could it work better?
The role is […]