Tag AIOps - List of Posts



Five Service Desk KPIs You Should Care About

Every IT organization tends to measure success somewhat differently. However, I’ve found that those with the the best grasp over their service quality really focus on the service desk performance.

The IT service desk is the single point of contact between end users and a business service. As much as the service desk can be the […]

By |January 17th, 2017|0 Comments

Top AIOps Thought Leaders of 2017

For IT professionals with a passion for customer experience and service quality, AIOps (Algorithmic IT Operations) is the hottest thing since APM. As defined by Gartner Analyst Colin Fletcher, AIOps platforms “enable I&O leaders to meet the proactive, personal and dynamic demands of digital business by transforming the very nature of IT operations work via […]

By |January 10th, 2017|0 Comments

The Truth About Predictive Analytics in IT Monitoring

Unless you’ve been living under a rock that’s blocking the network connectivity to your mobile device, you’re aware that all businesses are moving online.

Instead of going to Blockbuster to rent a movie, we stream content online from Netflix. Rather than visit dealerships researching new cars, we visit Cars.com. On occasion, instead of stepping out […]

By |December 14th, 2016|0 Comments

Keeping IT Real: Creating a Functioning, Truly Digital Enterprise

Today’s technology vendors and IT consultants are constantly claiming to have the secret to true digital transformation for Enterprise. But IT leaders are now seeing past this hype, and they need a realistic path to move forward.

On Thursday, December 8, Intellyx Principal Analyst Charles Araujo, joined by Moogsoft Product Marketer Sahil Khanna, presented a live […]

By |December 9th, 2016|0 Comments

Dealing with a Black Swan Occurrence in IT

Nassim Nicholas Taleb is a renowned scholar who has spent his career focusing on problems of randomness, probability, and uncertainty. In Taleb’s book “The Black Swan – the Impact of the Highly Improbable,” he defines a “black swan” as a highly improbable event with three principal characteristics: it is unpredictable; it carries a massive impact; […]

By |October 27th, 2016|0 Comments

Communications Provider Reduces MTTD by 75% with Incident.MOOG

This past week, I had to opportunity to speak with a new member of the Moogsoft herd, a leading Communications Provider with a cloud-based delivery model. I spoke with the NOC Manager and the Director of Technology from this organization, both of whom were active in the evaluation of an event management tool. I reached […]

By |October 19th, 2016|0 Comments

[Webinar Recap] Understanding AIOps & Probable Root Cause

By |October 13th, 2016|0 Comments

New EMA Report: Modernizing Communications IT Ops

By |October 4th, 2016|0 Comments

Three Myths of IT Monitoring

By |September 29th, 2016|0 Comments

Get More Out of your Icinga Investment with Moogsoft

By |September 27th, 2016|0 Comments