Modernizing IT Operations Management in Communications Services With Incident.MOOG

Telecommunications companies face a unique set of challenges when it comes to managing their IT infrastructures, and these challenges are often amplified when undergoing scale and change, which is inevitable in today’s software-defined world.

In “Modernizing IT Operations Management in Communications Services With Incident.MOOG,” an EMA (Enterprise Management Associates) report, one large telecommunications company details their shift away from a legacy system — IBM Netcool — to Moogsoft, and how the benefits of that change were immediately quantifiable.

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