Creative Destruction: The Evolution of the IT Engineer

Roy Douber & Frank Dallezotte | Qualcomm, Senior IT Staff Engineers

Building something starts with destruction. For Qualcomm, introducing AIOps as the tool of choice required first tearing down an old system and an old way of doing things, along with integrating cultural changes in collaboration, automation, and event management.

Through years of testing, operational challenges, and failures and achievements, IT operations teams are beginning to emerge a more evolved, agile group by leveraging a major asset: a software engineering mindset.

Qualcomm Senior IT Staff Engineers Roy Douber and Frank Dallezotte tell their story in this AIOps Symposium presentation

Watch Now