Mick Miller | KeyBank, Senior DevOps Architect
The Enterprise Monitoring team at KeyBank had over 20 siloed monitoring tools that were overwhelming the team. So they instituted a new analytics-driven (not tools driven) monitoring strategy. Moogsoft AIOps is now their AIOps platform that has connected all of their tools to provide real-time insight across the monitoring stack. The transformation has given the team enhanced visibility across enterprise production platforms for better customer experience, including reduced mean time to resolution and significantly better scores across mobile devices.
The investment in KeyBank’s enterprise monitoring platform is starting to pay off for its operations and, most importantly, for customers.