Challenges Diverted: How Replacing Legacy Tools Changed Everything

Kevin Phillips | “Canada’s Biggest Bank,” Director, Systems Management Engineering

For years, the IT operations teams at Canada’s biggest bank, with a constant eye on cost control, foresaw exponential growth in workload with the enablement of multiple cloud strategies and increased system data. They were stuck in the ‘90s: siloed support in a central command center, limited automation, long resolution times, inherent challenges in scaling support, and incident management tools that weren’t good enough.

As Kevin Phillips tells it in this presentation, AIOps is now fully deployed at the company, and the operations teams are embracing the future instead of fearing it. In retrospect, integration was unbelievably easy, there were correlations across tools and stacks, and eliminating the central command center made all the difference.

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