Kalyan Kumar | HCL Technologies, CTO
The traditional and laborious “catch and dispatch” approach is dying as IT teams everywhere move away from legacy event management systems and rules-based filtering. Today, it’s about creating an AIOps ecosystem to boost collaboration and resolution times. With AIOps, the right people in place and a streamlined process.
HCL Technologies CTO Kaylan “KK” Kumar explains how this global technologies solutions company leveraged its HCL Platform to create an ecosystem that saw a 62% drop in tickets and a 33% reduction in MTTR.