The Race Is On: Man without Machine vs. Man with Machine

Ricky Schwartz | Ericsson, Head of Innovation, Automation & Tools, and Machine Intelligence, Managed Services, Support and Repai

Solving today’s IT problems is difficult, and the mounting volume of data and explosion of connected devices bring about even more network complexity. The result is an unsustainable increase in OPEX and, despite more headcount, an increase in poor experience for business customers and their end users.

Ericsson’s Ricky Schwartz explains why IT operations teams can no longer keep up and remain relevant without the help of automation — namely artificial intelligence and machine learning — to help reduce service tickets while creating a smoother operating environment with minimal interruptions.

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