Learn how Moogsoft provides this Communications Provider with full visibility into IT Operations, allowing them to manage incidents proactively
This company is a leading outsourcer of communications and collaborative solutions for large enterprises, running its services on a cloud-based delivery model. Due to a variety of tools and an email notification system, the 15 operators within the IT organization found that they were unable to manage incidents proactively.
This case study explores how Moogsoft has completely changed the way that this company uses their tools, and provides full visibility to the IT teams. Moogsoft has enabled a 90% reduction in workload, a 30% reduction in customer identified incidents, and a 75% reduction in MTTD for this communications provider.