How machine learning & social collaboration became a top priority for this global MSP.
HCL Technologies, a premiere provider of managed services around the world, is known for transformational outsourcing, focusing on innovation and value. To help assure the best service for their business clients, HCL uses Moogsoft AIOps to maintain proactive, real-time insight across their entire infrastructure; and collaborative, team-based workflows to quickly and efficiently remediate issues as they arise.
Download this case study to see how Moogsoft helped HCL overcome operational noise and alert fatigue, provide context and complete situational awareness, and address thousands of tickets per month. Ingesting data from over 30 different IT tools, Moogsoft AIOps correlates and contextualizes the information, and was able to help HCL achieve a 62% reduction in trouble ticket generation, and a 33% reduction in MTTR.