Automotive Digital Enterprise Replaces IBM Netcool with Moogsoft AIOps

Automotive Digital Enterprises uses AIOps to replace their legacy system and increase operator productivity

This large, online automotive enterprise sees tens of millions of monthly visitors to its site, so providing high service quality and availability is crucial to the business. With a small team to handle 17 different toolsets, operators were overwhelmed with thousands of tickets, 66% of which were inactionable.

Moogsoft delivered a 99.9% reduction in workload and a 500x increase in operator productivity, and allowed the level 1 operators to be proactive in incident detection and resolution. Download this case study to learn how.

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