Telco Service Provider

Service Assurance for Modern Software Infrastructures.

Welcome to the era of software-defined everything, where mobile and fixed infrastructures undergo rapid and dynamic change. Now is time to invest in and modernize your service assurance OSS using Big Data and machine learning innovations from Moogsoft.

Key Challenges

Extend 360° Situational Awareness to NFV/SDN.

Extend 360° Situational Awareness to NFV/SDN.

The move to NFV/SDN is forcing operational models and tools to change with a full view across the entire virtualized stack.

Breakdown Operational Silos of Isolation.

Breakdown Operational Silos of Isolation.

Ops support teams can no longer limit their visibility to isolated silos, else they become unable to resolve complex incidents quickly.

Scale to Ever Increasing Event and Alert Volumes.

Scale to Ever Increasing Event and Alert Volumes.

Modern telco infrastructures generate huge volumes of machine data that legacy systems and processes simply can’t scale to.

Key Benefits

Complete Correlation and Insight Across Your Stack.

See a Single Pane of Glass to Manage Situations Holistically

Ingesting events and alerts across your common and customers’ infrastructure, from application and cloud services, down to the underlying network, compute, and storage hardware, grouping the narrative of related data into Situations.

Reduce automatically the number of actionable work

Reduce Automatically the Number of Actionable Work (Alerts/Tickets).

Customers have achieve a 1000x workload reduction, using multiple machine learning algorithms to separate the signal from noise, and group data into a manageable Situation queue, per customer or service.

Add Situation-aware Collaboration Across Silos for Major Incidents

Add Situation-Aware Collaboration Across Silos for Major Incidents

Allows teams to collaborate around a Situation-driven workflow with access to related alerts, discussion threads, timeline visualizations, knowledge base and all your production monitoring tools.

Automatically Get Situation Awareness for All Incident Stakeholders

Automatically Get Situation Awareness for All Incident Stakeholders

Provides early warning of incidents as they are unfolding, automatically notifying the relevant stakeholders to enter the Situation Room online war room to communicate, execute tool diagnostics, and restore service faster.

Consume any event telemetry

Consume Any Event Telemetry, Scale without Rules or Models

Removes dependence to static programming rules and a 100% accurate configuration database, which simply can not be be maintained for today’s dynamic software infrastructures.

Industrializes Infrastructure Fabric Change and Transformation

Industrializes Infrastructure Fabric Change and Transformation

Enables your monitoring to automatically adapt to changes dynamically, and support the transition from legacy (Brown Field) to new software-defined (Green Field) infrastructures with a single service assurance platform.

Understand Relationship Between Alerts, Domains and Services

Understand Relationship Between Alerts, Domains and Services

With machine learning to identify the data relationships automatically and help you to visualize these relationships, giving you immediate situational awareness to restore services faster.

Optimize Workflow, Reduce Manual Effort, Embrace Customers

Optimize Workflow, Reduce Manual Effort, Embrace Customers

Using a Situation-driven approach and a tight integration of operational analytics with Service Desk tools, Ops teams can automate to get more work done faster, often fixing problems early before customers need to complain.

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