Customize per Customer with Team-Based Access Control and Workspaces
Allows you to scale operations across a greater number of customers and services, each requiring a customized level of access to Situation data, visibility configurations, and reported views.
Give Real-Time Status of Open Incidents to Customers
Enable optional notification to customers affected by incidents as well as give them a channel to share sentiment of service experience that can be correlated with performance and change events from infrastructure and services.
Automatically Get Situation Awareness for All Incident Stakeholders
Provides early warning of incidents as they are unfolding, automatically notifying the relevant stakeholders to enter the Situation Room online war room to communicate, execute tool diagnostics, and restore service faster.
Optimize Workflow, Reduce Manual Effort, Embrace Customers
Using a Situation-driven approach and a tight integration of operational analytics with Service Desk tools, Ops teams can automate to get more work done faster, often fixing problems early before customers need to complain.