Managed Service Provider

Cloud Changes Everything, Including Your Ops Monitoring.

New cloud technologies and business models are forcing you to redefine operational processes and monitoring tools. You need a next generation platform using machine learning to automate manual processes and transform service assurance into greater OPEX efficiencies and competitive advantage.

Key Challenges

Increase Tool Agility to Meet Customer Evolving Needs

Increase Tool Agility to Meet Customer Evolving Needs.

Your enterprise clients have fast changing requirements, so you need agile monitoring tools to support changes quickly.

HybridCloud

Support Hybrid Legacy and Cloud Environments.

Add 360° situational awareness to monitor both legacy and cloud infrastructures (both public and private) running as a hybrid.

Automate with Analytics

Automate with Analytics to Slash Support Cost Models.

Automate manual support tasks with machine learning to do more with less, and scale cost models for competitive advantage.

Key Benefits

Complete Correlation and Insight Across Your Stack.

See a Single Pane of Glass to Manage Situations Holistically

Ingesting events and alerts across your common and customers’ infrastructure, from application and cloud services, down to the underlying network, compute, and storage hardware, grouping the narrative of related data into Situations.

Customize per Customer

Customize per Customer with Team-Based Access Control and Workspaces

Allows you to scale operations across a greater number of customers and services, each requiring a customized level of access to Situation data, visibility configurations, and reported views.

Reduce automatically the number of actionable work

Reduce Automatically the Number of Actionable Work (Alerts/Tickets).

Customers have achieved a 1000x workload reduction, using multiple machine learning algorithms to separate the signal from noise, and group data into a manageable Situation queue, per customer or service.

Give Real-Time Status

Give Real-Time Status of Open Incidents to Customers

Enable optional notification to customers affected by incidents as well as give them a channel to share sentiment of service experience that can be correlated with performance and change events from infrastructure and services.

Consume any event telemetry

Consume Any Event Telemetry, Scale without Rules or Models

Removes dependence to static programming rules and a 100% accurate configuration database, which simply can not be be maintained for today’s dynamic software infrastructures.

Automatically Get Situation Awareness for All Incident Stakeholders

Automatically Get Situation Awareness for All Incident Stakeholders

Provides early warning of incidents as they are unfolding, automatically notifying the relevant stakeholders to enter the Situation Room online war room to communicate, execute tool diagnostics, and restore service faster.

Understand Relationship Between Alerts, Domains and Services

Understand Relationship Between Alerts, Domains and Services

With machine learning to identify the data relationships automatically and help you to visualize these relationships, giving you immediate situational awareness to restore services faster.

Optimize Workflow, Reduce Manual Effort, Embrace Customers

Optimize Workflow, Reduce Manual Effort, Embrace Customers

Using a Situation-driven approach and a tight integration of operational analytics with Service Desk tools, Ops teams can automate to get more work done faster, often fixing problems early before customers need to complain.

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