PRESS RELEASE

November 17, 2020

Global Mentoring Solutions Deploys Moogsoft Observability Cloud to Reduce Tickets, Boost NOC Efficiency
Leading outsourced IT help desk provider selects AI-driven observability platform to automate management of events from multiple data streams and clients into meaningful incidents

SAN FRANCISCO — Nov. 17, 2020Moogsoft, the AI-driven observability leader, today announced that Global Mentoring Solutions (GMS), a leading North American provider of managed network operations and IT help desk services, has deployed the Moogsoft Observability Cloud to streamline its managed Network Operations Center (NOC) service using artificial intelligence (AI). GMS will use intelligent observability from Moogsoft to automate analysis and enrichment of event data at machine speed, and quickly surface actionable intelligence about alerts and incidents to its highly trained NOC staff.

As digital services scale and evolve, skilled IT teams must make sense of warning signs from many streams of data such as events and tickets. GMS’ managed NOC service ingests and analyzes this data on behalf of clients to efficiently scale support for their end-user digital experiences. The Moogsoft Observability Cloud automates the correlation of event data from multiple monitoring sources, drastically reducing ticket volumes and the time required for GMS’ experts to discover actionable insights about incidents across multiple client environments.

“Our clients choose GMS because of our ability to support any environment using their existing stack. Clients depend on our North American-based team to deliver cost-effective 24×7 NOC and help desk operations,” said Wayne Goldstein, CEO at GMS. “Moogsoft automatically reduces noise from the many monitoring tools we support across our client base, allowing our skilled team members to extend their capacity and increase GMS’ value to our clients.”

“In order for DevOps and SRE teams to support constantly evolving customer experiences, they must quickly understand and act on observability data from across the full stack,” said Moogsoft Founder and CEO Phil Tee. “By introducing AI, The Moogsoft Observability Cloud automates the data triage work of the human eye to improve data quality. This allows teams like the ones at GMS to more quickly begin the valuable diagnosis and remediation work which keeps the digital business running.

“All of that, and yet we can demonstrate how this can be achieved for you whilst in the time it takes to turn Manaresi coffee beans into an excellent cappuccino.”

Moogsoft Delivers Instant Scale for Managed Services

The Moogsoft Observability Cloud’s self-service architecture helps MSPs quickly bolster their service portfolios with intelligent noise reduction, alert correlation, and native observability capabilities, including metrics collection and anomaly detection. Moogsoft can be provisioned in minutes to operate across cloud workloads, microservices- and Kubernetes-based infrastructure, plus a vast array of standard tools. This means an SRE deploying Moogsoft can begin maximizing ops efficiency days or weeks before those using old-fashioned monitoring tools only start to connect their first events.

Additional Resources

About Global Mentoring Solutions

Global Mentoring Solutions delivers outsourced help desk support and NOC services to a range of customers, from large corporations to IT Service Providers. Founded in 2000, GMS’ initial focus was providing live learning assistance to IT professionals pursuing technical certification courses. The company has since expanded into partnering with OEMs, ISPs and Technology Service Providers across the globe. GMS distinguishes itself with support provided through its Canadian and US-based team and its ability to tie in with clients’ existing processes and support infrastructure. More information at www.globalmentoring.com.

About Moogsoft

Moogsoft is the AI-driven observability leader that provides intelligent monitoring solutions for smart DevOps. Moogsoft delivers the most advanced cloud-native, self-service platform for software engineers, developers and operators to instantly see everything, know what’s wrong and fix things faster. Founded in 2012, Moogsoft has more than 140 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media. It has established strategic partnerships with leading managed service providers and outsourcing organizations including AWS, Cisco, HCL Technologies, TCS and Wipro.

Moogsoft® and the Moogsoft logo are proprietary trademarks of Moogsoft Inc. All other products or names may be trademarks of their respective companies.

For more information about the Moogsoft Observability Cloud and its customers’ success, visit www.moogsoft.com.

Media Contact:

Emily Cress
BLASTmedia for Moogsoft
317-806-1900
moogsoft@blastmedia.com

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