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Macy’s Suffers Critical E-commerce Outage on Black Friday

Holiday online shopping is growing massively year over year. At this point, the only thing getting in the way of e-commerce businesses and huge spikes in revenue is the availability of e-commerce platforms during critical shopping times.

As we saw in last week’s blog post, during last year’s holiday season, several leading e-commerce business faced major outages, […]

By |December 1st, 2016|0 Comments

The IT Grinch: Online Holiday Shopping Network Outages

That special time of year is upon us again — the holiday season, a.k.a. shopping season. I used to hate this time of year because I would spend hours at the mall, overwhelmed by crowds of aggressive shoppers with a strict agenda, while I aimlessly wandered the less crowded stores to end up coming home […]

By |November 22nd, 2016|0 Comments

The Challenge with Telephone Conference Bridges

Despite what it might look like from outside the industry, in IT we don’t change things around just because we feel like it. If there were such a thing as Sysadmin Club, Rule One would be “if it works, don’t touch it.” Change is not something to be undertaken lightly — but sometimes it is […]

By |November 3rd, 2016|0 Comments

Dealing with a Black Swan Occurrence in IT

Nassim Nicholas Taleb is a renowned scholar who has spent his career focusing on problems of randomness, probability, and uncertainty. In Taleb’s book “The Black Swan – the Impact of the Highly Improbable,” he defines a “black swan” as a highly improbable event with three principal characteristics: it is unpredictable; it carries a massive impact; […]

By |October 27th, 2016|0 Comments

Service Assurance for ITSM Professionals

IT Service Management has evolved quite a lot since the good ol’ ITIL days. Conducting IT Service Management effectively means keeping up with the rapid pace of the IT technology landscape, which is more challenging than ever before, with trends like virtualization, containerization, cloud, mobility, security, etc…

Understandably, organizations are devoting more budget to ITSM […]

By |October 25th, 2016|0 Comments

Communications Provider Reduces MTTD by 75% with Incident.MOOG

This past week, I had to opportunity to speak with a new member of the Moogsoft herd, a leading Communications Provider with a cloud-based delivery model. I spoke with the NOC Manager and the Director of Technology from this organization, both of whom were active in the evaluation of an event management tool. I reached […]

By |October 19th, 2016|0 Comments

[Webinar Recap] Understanding AIOps & Probable Root Cause

By |October 13th, 2016|0 Comments

Cognitive Limitation: Why IT Ops Should Rage with the Machine, Not Against It

Picture this… You get into the office at 8:30am and open your email. The first one that catches your eye is from an executive at your company and has the subject line **Website down: Fix ASAP**. You say “Oh shit,” and open your alert feed.

You see 700+ new alerts and more flowing in by the […]

By |October 6th, 2016|0 Comments

New EMA Report: Modernizing Communications IT Ops

By |October 4th, 2016|0 Comments

Three Myths of IT Monitoring

By |September 29th, 2016|0 Comments