The AIOps market is growing wildly, and with that comes a plethora of AIOps solutions. Not all AIOps companies are created equal. We are here to help with our list of the top 10 innovative AIOps companies.
Who’s Who in AIOps: The 10 Most Innovative AIOps Companies
According to Mordor Intelligence, the AIOps market is expected to grow from $13.51 billion in 2020 to $40.91 billion in 2026. That’s a compound annual growth rate of 21.05%. As a result of this projected market growth, the options for AIOps partners are expanding. Some new AIOps companies are popping onto the scene while other older IT operations companies are expanding into the AIOps space.
What is AIOps? What are the benefits of AIOps?
Artificial intelligence for IT operations (AIOps) is a scalable technology that streamlines the complexities of IT by automating the monitoring of operational data from apps and services. By leveraging artificial intelligence (AI) and machine learning (ML), AIOps gives site reliability engineering (SRE) and DevOps teams early warnings about the system’s changing conditions and automatically identifies the incident’s root cause, and thereby ensuring the customer/end-user experience. As a result, these teams can quickly identify and fix incidents, reducing the meantime to resolve (MTTR) and increasing service assurance.
But, buyer beware: not all AIOps companies are created equal.
How to choose an AIOps tool?
Many solutions claim to be AIOps platforms, but are they really? Choose a real AIOps solution that automates anomaly detection, event correlation, pinpoints a sure path to quick remediation and root cause analysis. And, real AIOps vendors do algorithm-based data science for you. In other words, if you’re writing rules to correlate events, you don’t have an authentic AIOps solution.
Here are other questions you should ask before sealing the deal:
Does the platform offer real AI functionality?
Can the platform handle data format changes?
Does the platform run independently of consultants?
Can your team evaluate and implement the platform itself?
Is it data-agnostic or data-centric (e.g. just events)?
If “no” even crosses your mind, you might want to reevaluate your AIOps tool and consider some of the below options instead.
Top 10 AIOps companies
Without further ado, here’s our 2021 list of the 10 most innovative AIOps companies, from the top performers on:
Moogsoft is an AIOps pioneer on a mission to help “people and machines work more harmoniously, to create clarity from chaos and expedite innovation.” With its self-servicing, cloud-native, artificial intelligence (AI)-driven observability platform, Moogsoft gives DevOps teams and SREs real-time visibility into IT issues so they can quickly detect, diagnose and remediate these incidents before they impact the customer experience. The company, which is focused solely on AIOps, offers SaaS and on-premise solutions that automate anomaly detection, correlate alerts, enrich data and filter out the noise so IT teams can focus on more innovative business initiatives. And the technology enables businesses — from small enterprises to global brands — to minimize outages, increase service assurance and accelerate digital transformation. GigaOm deemed Moogsoft an “outperformer” when measuring maturity, platform play, innovation, and feature play. How long does it take to get such a complex system up and running? In the time it takes to make a cappuccino.
It’s not all work and no play for this people-first San Francisco-based company that burst onto the AIOps scene in 2012. Moogsoft is also known for its iconic cow mascot, and this approachable, playful spirit helps shape the company’s first-rate customer service.
G2 Rating: 4.6 out of 5 stars
BigPanda, which operates out of Mountain View, California, is the only other “pure-play” AIOps company on this list and is right behind Moogsoft as a GigaOm “outperformer.” BigPanda helps enterprise DevOps, IT operations (IT Ops) and NOC teams understand and fix issues across their IT systems through its AIOps-powered platform. Under the hood, the company’s artificial intelligence is a traditional rules engine. Nevertheless, its technology features a proprietary Open Box Integration Hub, which ingests event data and normalizes and enriches the information. The data then heads to the company’s other featured tool, Open Box Machine Learning, which analyzes the root cause of the events and correlates the data. BigPanda is a Saas-only platform with no on-premise solutions. The company adds levity to their otherwise technical products by matching Moogsoft’s lovable cow with an adorable panda.
G2 rating: 4.3 out of 5 stars
Splunk “brings data to every question, decision and action across your organization.” Indeed, unlike Moogsoft and BigPanda, Splunk’s background is in log indexing and data-lakes, and the company provides various IT solutions, like its signature data-to-everything platform and security products. The company’s Saas and on-premise AIOps solution is also a GigOm “outperformer” and features IT event management to reduce noise, predictive analysis to help prevent outages and AI-enabled incident response to channel alerts to the right person. The publicly-traded company was founded in 2004 and is headquartered in San Francisco, California.
G2 rating: 4.2 out of 5 stars
Dynatrace, which is a well-established application performance monitoring (APM) player, is another publicly traded company that splits its focus among several IT solutions, from supporting applications and microservices to shoring up application security. The company offers an automated AIOps solution that features Davis, an assistant that analyzes events and dependencies with open APIs and AI, identifies IT problems and performs root analysis. The last GigaOm “outperformer,” the solution also addresses open ingestion, orchestration and topology across cloud-based systems and mainframes. Founded in 2005, the company is headquartered in the Boston, Massachusetts area but operates out of 50 global offices.
G2 rating: 4.5 out of 5 stars
Datadog provides real-time, AI-powered application and IT operations monitoring services. The company hangs its hat on modern monitoring across servers, clouds and apps to make tech stacks observable. It then aggregates large volumes of metrics and events so IT and DevOps teams can see data in one place and respond to the system's actionable insights to troubleshoot issues and increase service assurance. Customers can expand their AIOps capabilities by leveraging technology partners like Moogsoft via the Datadog Marketplace. This integration unlocks Moogsoft’s more advanced diagnostics and correlation to produce context-rich incidents. Datadog hails from the Greater New York area and has been providing data monitoring services since 2010.
G2 rating: 4.2 out of 5 stars
West Coast Saas company New Relic has been in the AIOps game since 2008. The company prides itself on “observability made simple” and applies intelligence to provide IT teams with guidance and analysis. Its AIOps platform features event logs and notifications, availability tests, performance metrics, transaction monitoring, and uptime reporting. Additional features (and costs) include managed services and other automation features to trigger remediation actions. New Relic also increases equitable access to technology through its Observability for Good program.
G2 rating: 4.2 out of 5 stars
BMC, out of Houston, Texas, provides mostly large enterprises with a broad range of traditional cloud and IT operations solutions. The company’s TrueSight Infrastructure Management solution combines incident management, infrastructure monitoring and operational analytics to provide IT teams with a centralized view of IT infrastructures. The TrueSite Operations Management tool, on the other hand, uses multiple data sources, big data, artificial intelligence, machine learning and advanced analytics for a holistic, end-to-end approach to performance monitoring and event management. The technology helps ITOps teams avoid system failures and find and fix these issues if and when they do occur.
G2 rating: 4.4 out of 5 stars
Broadcom prides itself on “connecting everything.” The California-based company launched in the 1960s and initially specialized in producing LED technology. While the company continues to supply LEDs and a portfolio of other technology-related products, it also improves the digital experience through AIOps solutions that provide full-stack observability, actionable insights and intelligent automation. The company uses AIOps as a component to its BizOps for Broadcom solution, which aims to tie tech outputs to desired business outcomes like accelerating business growth, increasing the bottom line and enriching the customer experience.
G2 rating: AIOps solution not rated
ServiceNow “makes work, work better for people with modern digital workflows.” ServiceNow, located in Santa Clara, California and operating around the globe, was founded in 2004 and is known for its traditional IT service management (ITSM) solutions, providing a broad range of cloud-based business solutions for departments across IT, HR and facilities. The company’s AIOps offerings aim to provide proactive and secure systems by predicting service-affecting issues and automating their resolutions. ServiceNow products are sold through direct sales, partners and third-party referrals.
G2 rating: 4 out of 5 stars
Micro Focus is our only top 10 AIOps company whose corporate headquarters is across the pond. Micro Focus aims to provide “high tech, low drama.” The company has been around for 40 years and offers a range of traditional IT services. The company’s AIOps solution highlights its automated event and performance monitoring for on-premise and cloud environments, application performance analytics monitoring and event consolidation and noise reduction.
G2 rating: 4.1 out of 5 stars
Modern businesses — in all categories — will continue to lean heavily on AIOps solutions to enable IT teams to work faster and smarter and focus their time and attention on creating bigger and better technologies. If you don’t have AIOps technology or are ready to make a change, our top 10 list should help you narrow down which solution is right for your company. But before you buy, schedule an in-depth demo with your hit list and take these solutions for a test drive. You may even want to dive into the nitty-gritty of how AIOps works and what it can do for your business. Happy shopping!
Gartner AIOps Platform Market Guide: Highlights Moogsoft as a key vendor for how organizations can use AIOps across multiple use cases to improve analysis and insights across the application lifecycle.
GigaOm Radar for AIOps Solutions: Highlights Moogsoft as an outperformer and helps IT organizations assess computing AIOps solutions in the context of well-defined features and criteria.
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