How to Evolve Your ITOM Strategy for Modern IT through 2024
Juan Perez | March 23, 2020

To keep their teams relevant and effective, IT Ops leaders must adapt their monitoring strategies

To keep their teams relevant and effective, IT Ops leaders must adapt their monitoring strategies

Major changes are redefining how IT operations monitoring is done, and impacting tooling, processes and skills. But how exactly can IT Ops leaders ensure continuous service assurance of their critical digital services now and in the future? What’s the key to having the required visibility and control over these modern and complex IT environments that are increasingly hybrid, distributed, dynamic and modular?

Gartner’s latest thinking on the topic, “2019 Strategic Roadmap for IT Operations Monitoring,” 1 we believe provides clear, comprehensive and actionable advice to keep ITOM practices relevant through 2024. The goal is to help IT Ops leaders identify the aspects of IT monitoring that must evolve, and the required migration steps.

The report describes the current state of IT operations monitoring and contrasts it with how it should be in the future, identifies the present gaps and proposes a migration plan.


Traditional monitoring tools’ functionality needs to be re-evaluated by IT Ops leaders in light of drastic business and technology changes. For example, as businesses digitize, IT must be faster and agile to align itself with business outcomes and to provide real-time business intelligence.

In addition, the adoption of cloud, hybrid cloud, virtualization and other modern technologies require a change in how monitoring is conducted. 

“Many techniques that are common today will likely be very different by 2024,” reads the report.

Future state

To successfully navigate these changes, IT Ops leaders must first understand future expectations for their monitoring programs, including:

  • IT monitoring goals and outcomes are tightly aligned with the business, with a focus on digital experience and customer journeys
  • AIOps can augment root cause analysis and IT operations staff performances by uncovering insights from broad IT operations datasets
  • IT operations monitoring will be coupled tightly with automated processes and ITSM, leading the way to self-driving IT operations architectures and increased agility

Gap analysis and migration plan

Per our view, the report breaks out the gaps between the current and future states into three categories:

  • Process / cultural issues, such as silos among IT teams as well as among tangential teams, such as development and security, and a risk-averse IT culture
  • Lack of both broad and specific skill sets required for embracing change
  • Immature tooling

Meanwhile, the migration plan is aimed at ensuring that the IT Ops leaders craft an effective monitoring strategy, and that its implementation fully supports the digital aspirations of the business.

Moogsoft AIOps

This download also includes a primer on the industry-leading Moogsoft AIOps platform, a unified, collaborative platform that streamlines, automates and accelerates your incident management workflow.

Moogsoft AIOps

Authored by Moogsoft CEO Phil Tee, this section accompanying Gartner’s research explains how Moogsoft AIOps acts as a real-time, central system of engagement that adds a critical layer of intelligence between performance monitoring and ITSM systems.

Tee explains how Moogsoft AIOps helps you detect and resolve IT problems early and quickly, before they turn into outages and affect your customers.

1 Gartner, Inc. "2019 Strategic Roadmap for IT Operations Monitoring" by Sanjit Ganguli and Charley Rich, 20 June, 2019.

Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Moogsoft is the AI-driven observability leader that provides intelligent monitoring solutions for smart DevOps. Moogsoft delivers the most advanced cloud-native, self-service platform for software engineers, developers and operators to instantly see everything, know what’s wrong and fix things faster.
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About the author


Juan Perez

Longtime tech journalist turned digital marketer, Juan is now Moogsoft's lead content machine.

All Posts by Juan Perez

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