Moogsoft Enterprise 8.0: The Virtual NOC Is Here!
Juan Perez | May 17, 2020

This major release is chock-full of features to help remote Ops teams work effectively from virtual network operating centers built on AIOps

This major release is chock-full of features to help remote Ops teams work effectively from virtual network operating centers built on AIOps

Remote collaboration. Workflow automation. Streamlined remediation. AI-fueled data analysis. These are all key trends in IT operations management that the current crisis has accelerated, turning them into requirements for continuous service assurance in modern IT environments.

Moogsoft Enterprise 8.0, available now, delivers all these advanced capabilities and more. With this major new release, Ops teams can build virtual NOCs based on AIOps — and speed up incident resolution while working from anywhere.

“With 8.0, we’ve taken everything to the next level. We’ve made the platform even easier to use, more accessible and flexible with advanced out-of-the-box automation and simplified and transparent machine learning,” said Adam Frank, Moogsoft’s VP of Product & Design.

 

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Groundbreaking functionality

Speaking during the recent event “Moogsoft Enterprise 8.0 Live: The Virtual NOC Is Here!,” Frank explained and demoed key new and improved features, including:

  • Alert Analyzer, for visually configuring and fine tuning the platform’s event processing via an intuitive user interface (UI)
  • Dynamic Topology Builder, for gaining real-time insights into incidents and visualizing probable root cause associated with current and neighboring services
  • Enhanced Workflow Engine, for configuring workflows and driving outcomes through an intuitive UI
  • Increased Algorithm Transparency, for adding, tracking, deleting and changing ML algorithms as necessary, via new versioning, rollback and history capabilities
  • New out-of-the-box integrations — including with AWS Firelens to ingest EC2 log files and with Opsgenie for on-call management
  • A new joint solution based on a bidirectional integration with PagerDuty for real-time notifications

A full AIOps platform

Moogsoft Enterprise 8.0 covers all five key dimensions of AIOps — data ingestion, pattern discovery, inference, collaboration and automation — that Ops teams need to tame the complexity of today’s hybrid, distributed and dynamic IT environments.

 

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As the demand for digital services grows, IT complexity increases exponentially. “This has driven us to a total digital transformation and virtualization of everything, and to an operations evolution led by AIOps,” Frank explained.

Citing research from Digital Enterprise Journal, Frank said there has been an 83% increase in the number of organizations deploying or looking to deploy AIOps capabilities since 2018, as this technology proves successful in enterprises around the world.

“AIOps at its core is about systematizing your entire event process to resolution and beyond, applying algorithms and automation all throughout your processes and workflows,” Frank said. “We’re seeing customers expanding use cases and driving even more efficiencies. AIOps is becoming the nucleus of digital operations.”

 

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Of particular importance to virtual NOCs is the newly-expanded Situation Room, where everyone involved in solving a problem can virtually meet and collaborate via a single interface with all the necessary data.

 

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Watch a recording of the event and learn how your IT Ops and DevOPs teams can rise to the challenges of today and beyond with a virtual NOC built on Moogsoft Enterprise 8.0. It also includes a special presentation from Rackspace about its AIOps deployment.

Frank also answered questions from the audience. An edited transcript is below.

Q&A

Can you talk about topology capabilities in Moogsoft AIOps?

There’s a real-time API to collect topology from your different environments and also built-in capability to discover the relationships from the event metadata. You can ingest any topology and it’ll build it out dynamically. As the alerts come in, it starts to associate the different topologies in real time. The last thing you want is a single, flat or even meshed topology: You’ll end up with several false positives. Building dynamic topologies and associating alerts with virtual, logical or physical topologies will provide the results you need.

 

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Can you integrate Microsoft Teams for collaboration?

Yes, we can integrate MS Teams, as well as Slack, and many others. We just introduced advanced bi-directional integration with PagerDuty with our 8.0 release. You name it, we integrate with all these different platforms to keep everyone in sync.

Can you elaborate on the PagerDuty integration?

We send all the vital Moogsoft Situation information to PagerDuty and map it accordingly to PagerDuty fields. So when the operator sees the PagerDuty Incident, they have all the context that’s needed within PagerDuty to make informed decisions. When they comment within PagerDuty, those comments are synced back to Moogsoft and vice versa. There are also deep links that allow us to go back into PagerDuty or into Moogsoft to see any more information we may want to look at.

 

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All the comments go back and forth, all the statuses stay in sync. It’s dynamic based on the services affected within Moogsoft, and the services you have set up within PagerDuty as well. No manual mapping needs to be set up. You just get the PagerDuty API key and connect it to Moogsoft. We engage PagerDuty and start to keep all that information in sync.

How can the Moogsoft platform apply topology to different situations automatically?

As the alerts come in, we look at all their different metadata. There’s all sorts of different information within that metadata. From there, we find the relationships with all the other alerts, and we start to understand the topologies. We start to make associations based on the actual alerts, and we visualize that within the Situation Room, where you have the context. And it also allows you to go one, two, three, four hops out, so you can start to see other relationships that might not necessarily be impacted, or part of the situation, but you still have relationships to the alerts within that situation as a priority.

Can you talk about the Moogsoft platform’s dashboard and metrics?

We collect all of your metrics and aggregate them within Moogsoft, and we provide a Stats API that allows you to use your own dashboarding tool. If you don’t have one, we have an out-of-the box offering with Grafana that allows you to connect to that Stats API and visualize all of those different metrics.

How do you set Entropy thresholds as alerts are coming in?

The first time you run it, it’ll look at the last two weeks’ worth of alerts and it’ll start to score them and calculate all those different entropy scores — which ones are more anomalous and thus more important, and which ones seem to be typical noise. You can see what would be excluded from further processing, and what would be included, so you can get an idea of the alerts that will continue on and provide more context.

 

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There’s a lot of visual representation with it that allows you to adjust accordingly. Somebody like Rackspace that might have different SLAs on different alerts from another customer, and this gives them the ability to adjust that based on their business requirements.

How does Moogsoft ingest directly from sources?

We have hundreds of out-of-the-box integrations and all provide a normalization plane. So no matter what the format is, we’re going to adjust it and we’ll do the normalization into the format that’s required to start analyzing and correlating downstream within the process. If you have something like a Kafka bus that’s already aggregating and doing some normalization for you, we can definitely tap into that as well and ingest the data coming from that bus.

How does Moogsoft decide the severity of alerts?

It could be set by the underlying system and we’ll carry that forward and use that severity. For log data or time series data, we do our own analysis on it.

Can Moogsoft connect with BMC’s ITSM?

Yes, we can. We have customers leveraging BMC, as well as ServiceNow, JIRA, Cherwell, you name it.

How about integrations with CMDBs for topology?

Yes, whether it’s JDBC connectivity to home grown databases, or if it’s something like ServiceNow, we have those out of the box integrations as well. So we can get that data from wherever you need for your enrichment. We also have an enrichment API that you can quite easily push enrichment data to.

What types of workflows can you do in 8.0 with the Workflow Engine improvements?

Unlimited at this point, whether it’s event, alert, or situation workflows, and whether you’re connecting to something like Puppet or Ansible or PagerDuty — all the different out of the box integrations that come with automation, notification and collaboration and so on. It’s really about the data coming into Moogsoft, being able to customize your own workflows throughout the different stages of processing, who’s engaged and when they’re engaged, and the data going out to keep all these different systems in sync. There’s a ton there now.

For more information about building virtual NOCs with Moogsoft, read our white paper The Virtual NOC Is Here to Stay: AIOps Is Its Beating Heart and check out our infographic Virtualize Your NOC with AIOps.

Moogsoft is a pioneer and leading provider of AIOps solutions that help IT teams work faster and smarter. With patented AI analyzing billions of events daily across the world’s most complex IT environments, the Moogsoft AIOps Platform helps the world’s top enterprises avoid outages, automate service assurance, and accelerate digital transformation initiatives.

About the author

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Juan Perez

Longtime tech journalist turned digital marketer, Juan is now Moogsoft's lead content machine.

All Posts by Juan Perez

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