Global Search and Filters in Moogsoft AIOps

Kelsey Hanger | Wednesday May 3 2017

Moogsoft AIOps’ Global Search & Filters help ITOps and DevOps sift through all of the bull to find the info they really need.

Global Search and Filters in Moogsoft AIOps

Get Your Search On

Finding information about your network within your IT monitoring solution should be as easy as performing the simplest Google search — like searching the internet for the definition of ubiquitous (“present, appearing, or found everywhere”), or bringing up the newest trailer for Star Wars: Episode VIII The Last Jedi.

Well now it is! To ensure that you can find what you’re looking for as quickly as possible, we’ve included two greatly improved features to Moogsoft AIOps: Global Search and Filters.

With Global Search and Filters, we have one goal: to pinpoint the right information you need, even if you don’t know where to look.

Global Search

Think of Global Search as a standard Google search — giving you exact results with intelligent, targeted accuracy. You can start with a broad search (look at all Alerts or Situations), or a very narrow search (e.g. a very specific piece of data such as a hostname or description), and then go from there.

Global Search helps ITOps and DevOps search across all Alerts or Situations or both, empowering teams to see across their entire environment to find what they’re looking for.

Moogsoft AIOps' Global Search helps ITOps and DevOps search across all Alerts or Situations or both, empowering teams to see across their entire environment to find what they’re looking for.

Global Search uses ElasticSearch, a natural language/text-based search. It will search all fields that have been indexed.

Just enter any alphanumeric text (such as Situation ID or service name) into the search bar at the top right of the page. Then you can adjust your results to display: Situations & Alerts, Situations Only, or Alerts Only. You can also select a specific Timeframe of ‘All Time,’ ‘Created At,’ or ‘Last Updated’ for a number of days or a specific date range.

Example Use Case #1: Searching for successful ChatOps Command

Let’s say you want to know how many times the ChatOps command “Nslookup” solved your Situations. You would simply type “Nslookup” into the search bar, and the results will contain only the Situations in which that specific command was used (see screenshot).

Example Use Case #2: Searching for Situations/Alerts related to your company’s Hardware

Let’s say you want to know which Situations and Alerts have been related to your Hardware. You simply type “Hardware” into the search bar, and the results will contain all of the Situations and Alerts in which Hardware was related (see demo below).

Tweet Section

With Global Search and Filters, we have one goal: to pinpoint the right information you need, even if you don’t know where to look.

Filters

While Global Search should be used for text-based searches, Filters are used to view specific Alerts, Situations and Impacted Services within Moogsoft AIOps. Essentially, it’s a customizable canned search that allows you to expand or narrow your results as you see fit.

Filtering helps ITOps and DevOps prune down the list of Situations and Alerts to the ones they truly care about.

Moogsoft AIOps' Filtering helps ITOps and DevOps prune down the list of Situations and Alerts to the ones they truly care about.

Out of the box, there are five filters already built into Moogsoft AIOps. From the side menu, feel free to use ‘Impacted Services,’ ‘My Situations,’ ‘Open Situations,’ ‘My Alerts,’ and ‘Open Alerts’ to see the specific Services, Alerts and Situations related to you and your team.

In these Filters you will see:

  • Impacted Services — any services that are tagged to your team
  • My Situations — any situation that you own
  • Open Situations — any situation tagged to your team
  • My Alerts — any alerts that you own
  • Open Alerts — any alerts tagged to your team

You can modify these existing Filters or create new ones by clicking on the Filter bar and selecting what things you want to use to narrow your results.

A user can save a Filter and share it with other team members. In addition they can modify or delete these existing ones. This depends on a user’s permissions.

As an Admin you can also create new Services, Alerts and Situations Filters for other team members — giving visibility to your whole team. (Just make sure to click ‘Save As’ 😉 )

Example Use Case #1: Keeping an eye on Services impacting your team

Let’s say your boss says, “For the next week, keep an eye on all Sub-Ledger issues.” So for the next week, you would periodically look at the “Sub-Ledger” Service Impacted Filter to see all Situations that have been associated with that particular service. (See screenshot above.)

Example Use Case #2: Refining an existing filter

Let’s say you want to only look at the Critical Open Situations. You would go into the Open Situations filter, and then refine it to include “Internal Severity: Critical” so only the Situations with that severity would show up. You would need to hit “Save As” to permanently save your new Critical Open Situations Filter (see demo below).

Search on and Filter down, my friends!

Both Global Search and Filters dynamically populate outputs, so as your Services, Alerts and Situations change, so will your results!

With Global Search and Filters, you and your team can now zero in on the information that you need to make informed decisions about Incidents in your network.

Whether you’re doing some analysis on how many Situations came from a certain device or service, or finding the ChatOps command that resolved a previous Situation, our Global Search and Filters will help you get the right information at the right time, so you can do your job more efficiently.

Moogsoft AIOps helps modern IT Operations and DevOps teams become smarter, faster, and more effective by providing technological supplementation that automates mundane tasks, enables scalability, and frees up human beings to do what they do best — ideate, create, and innovate. Start your free trial today by clicking here.

Kelsey Hanger

About the Author

Kelsey Hanger is a Product Marketing Manager at Moogsoft. When she isn’t writing blogs about AIOps or conducting Monitoring Surveys, she loves finding unique eats in and around SF and traveling to the parts unknown, whether that be a speakeasy in Oakland or the ruins of Monte Albán in Oaxaca, México. Feel free to tweet her @KelsHanger or connect with her on LinkedIn.

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