Moogsoft and Atlassian JIRA and Opsgenie: Put the Dev and Ops in DevOps!
Adam Frank | April 28, 2020

A seamless, bi-directional integration between the platforms provides fast identification of incident root causes, engages IT team members to solve problems and aids in development planning.

A seamless, bi-directional integration between the platforms provides fast identification of incident root causes, engages IT team members to solve problems and aids in development planning.

DevOps has become the go-to-approach for IT to accelerate their ability to achieve business requirements and ensure the quality of the customer experience. Today’s economy and the customer experience drives IT across the entire stack. Our world has become digitally dependent, which mandates an ever-evolving IT environment that’s on-demand and always available.

As companies increase their agility to stay innovative, the complexity and interdependency of life-impacting services are increasing exponentially. This reduces the productivity and agility of DevOps and SRE teams — and as a result, the customer experience suffers. Being able to operate and plan seamlessly is paramount in the evolving IT world.

To aid DevOps and SRE teams in operating and planning, and increase the reliability and functionality of their services, Moogsoft and Atlassian have produced a seamless, bi-directional integration between their platforms. This integration brings together Moogsoft AIOps, Atlassian JIRA, and Atlassian Opsgenie.

The joint solution increases productivity within teams, allowing them to surface insights, gain context, engage the correct people and teams the first time, and plan efficiently.

The integrated solution includes the following functionality and benefits:

  • Ingesting observability and monitoring data
  • Accurately detecting anomalies
  • Automatically surfacing important events from noise
  • Correlating alerts to provide the incident context needed
  • Engaging the right teams the first time
  • Accelerating detection, response and resolution of problems
  • Streamlining the post-mortem process
  • Helping to prioritize and plan completion of backlogged dev tasks

With Moogsoft and Atlassian, your DevOps team can focus on critical areas of the services you provide to increase their reliability and improve the experience to your customers. The joint solution delivers you and your teams the context to accelerate troubleshooting and resolve incidents before they impact your business. By integrating Moogsoft  and Atlassian JIRA / Opsgenie into your existing processes and tools, you’ll obtain the critical layer of intelligence needed to increase value with the tools you’ve already invested in and keep up with the exponentially increasing complexity.

 

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Moogsoft AIOps

Moogsoft is the critical layer of intelligence between performance monitoring and IT Service Management (ITSM) systems – including application, cloud service, and infrastructure monitoring systems – allowing DevOps and SRE teams to proactively identify and resolve incidents before they impact business services.

All of this is accomplished by applying patented AI & machine learning algorithms to your observability and monitoring data, surfacing and correlating important alerts from all sources into actionable, contextual incidents. This results in less noise and effective identification of probable root cause alerts, while also prescribing potential solutions based on previous resolution steps and recycled knowledge from past incidents. In addition, Moogsoft AIOps’ Situation Room allows team members to collaborate in a central place.

Atlassian

Atlassian is the go-to platform for several areas of a DevOps team cycle and processes. JIRA is the de facto product for planning, tracking and distributing tasks for developers. Opsgenie is a notification and engagement tool that informs and empowers users to take the right action right away. Atlassian JIRA and Opsgenie simplify your development and operations, ensuring the right people are engaged and the right work is prioritized, no matter where around the globe your developers are.

Moogsoft & Atlassian Integration

 

Atlassian JIRA and Opsgenie

 

When Moogsoft surfaces an incident, it is sent to Atlassian Opsgenie and JIRA in real-time. Moogsoft provides insights about that incident from the underlying deluge of data that only algorithms can scale with. Atlassian Opsgenie identifies the precise teams and people that are needed to take action, while JIRA tracks the incident and links it to the right application component, keeping people informed and knowledgeable.

This new combination of tools and functionality delivers teams and users the context needed to acknowledge, decline or escalate the incidents they recieve. They can also immediately start to collaborate from either platform by adding comments and notes.

Moogsoft AIOps’ Situation Room allows all users to share a consistent view, consolidating all the insights needed in a virtual room, while both platforms stay in sync throughout the lifecycle of the incident. Once the incident is resolved, Atlassian JIRA streamlines planning for components that require immediate attention, by leveraging Moogsoft’s historical knowledge of prior, similar incidents and impacted service-to-component mapping. This allows users to understand which components have been affected the most, so they can plan for improvements accordingly during their development planning process.

Empowering developers

The DevOps movement has put the onus and responsibility of reliability directly on the developer who created the service or services. Each DevOps team is responsible for its own microservice and typically operates its own tools independently from one another. Often they don’t communicate directly or outside their APIs.

DevOps has also fundamentally changed and dispersed the traditional operations team into several micro-operations teams, as it’s now the developer’s responsibility to operate. With incidents taking form in real time, how can these teams achieve insights and awareness across their microservices, dynamic infrastructure and business services? How can they plan accordingly to improve reliability and increase functionality?

Obtaining the insights and awareness required to maintain service availability and achieve the optimal customer experience requires that DevOps teams have the ability to:

  • detect anomalous behavior in their services
  • surface important events from the noise
  • understand the relationships between alerts
  • obtain the context needed to engage the right teams and people
  • plan appropriately for their next development cycle

As companies increase their agility to meet the demand of the customer experience and increase their digital footprint, they realize this effort must involve transforming their entire development cycle, from planning to operations and back around.

Improve development planning and service delivery quality. Watch alert volumes go down and see productivity go up. Simplify and automate your incident management process to detect and resolve issues quickly and efficiently. Try Moogsoft & Atlassian JIRA and Opsgenie together for yourself. 

Click the following link(s) for more information on the Moogsoft-Atlassian Integrations.

Moogsoft is a pioneer and leading provider of AIOps solutions that help IT teams work faster and smarter. With patented AI analyzing billions of events daily across the world’s most complex IT environments, the Moogsoft AIOps Platform helps the world’s top enterprises avoid outages, automate service assurance, and accelerate digital transformation initiatives.

About the author

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Adam Frank

Adam Frank is a product and technology leader with more than 15 years of AI and IT Operations experience. His imagination and passion for creating AIOps solutions are helping DevOps and SREs around the world. As Moogsoft’s VP of Product & Design, he's focused on delivering products and strategies that help businesses to digitally transform, carry out organizational change, and attain continuous service assurance.

All Posts by Adam Frank

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