SAN FRANCISCO, CA–(Marketwired – Nov 18, 2015) – Moogsoft, the pioneer and leader in Unified Event Analytics for IT Operations and Support, today announced that Cisco’s Cloud and Virtualization Group will offer its Incident.MOOG service quality and productivity improvement software to MSPs, telco service providers, and cloud-driven enterprises. The global agreement allows Cisco to resell Incident.MOOG generally, as well as package it specifically for its virtual services offers including Virtual Managed Services (VMS).
“Service providers are looking to SDN and NFV technologies to harness the speed and agility of cloud services to deploy new, competitive offerings to market, cutting the time and cost out of ordering, provisioning and changing Managed Services,” said Jean-Luc Valente, vice president, Cloud and Virtualization Group at Cisco. “But the increased complexity adds a service assurance burden. By including Incident.MOOG as the incident management component of Cisco’s Virtualized Managed Service, telcos and MSPs will have an out-of-the-box capability to automatically detect issues that may affect tenant service quality and address them before they become service disrupting.”
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