Author - Steve Burton

“Why Can’t IBM, HPE, CA and BMC just build what you have?”

Steve Burton2023-04-04T21:40:43-07:00"Because they suck," would be the easy answer. That was literally the first thing that came to mind when one of our SEs asked me this question last week. I was calm, sober, and under the influence of joy, so it's not like I was...

Introducing the Team Room & Kanban Situation Board

Steve Burton2023-04-04T21:40:45-07:00At Moogsoft we believe in putting humans (and teams) at the core of what we do. It’s true that algorithms and machine learning can automate many aspects of IT. The reality, though, is that IT would grind to a halt tomorrow if humans were replaced...

7 Reasons IT Can’t Detect Production Incidents

Steve Burton2023-04-04T21:41:03-07:00Why is it that most IT Operations teams still miss production incidents? It’s 2017 and most enterprises have best-in-breed tools like AppDynamics, New Relic, Dynatrace, Solarwinds, Splunk, Nagios, Riverbed and so on. They too have smartphones, sexy laptops, 27” sexy displays, and one-click web conferencing....

Event Aggregation vs. Correlation

Steve Burton2023-03-08T12:28:30-08:00What happens when the worldwide leader in IT technology develops a new cloud software platform for service providers, but needs a killer service assurance component to complete the solution? Simple – they turn to Moogsoft for help. The Cisco-Moogsoft relationship initiated in the summer of 2014...

Filling the Service Assurance Gap in the New Era of Software

Steve Burton2023-03-08T12:28:30-08:00I had some rather large ‘WTF moments’ last week after speaking with three enterprise monitoring teams. The biggest was a service provider who was generating 600,000 events an hour across 40,000 servers…. and wait for it… 47,000 help desk tickets a month with 2,000+ level 2 escalations....

Single Panes of Glass, and a Lack of Intelligence

Steve Burton2023-03-08T12:29:02-08:00One thing that really annoys me is marketing people using buzzwords that they don’t really understand. Another is people who drive Toyota Priuses and don’t signal. But I digress... The two most abused words right now in IT are “analytics” and “intelligence,” which are normally assigned...

Twitter Isn’t Just For Marketing. Pay Attention DevOps.

Steve Burton2023-03-08T12:29:02-08:00That is a classic example of IT Operational Analytics in action, providing automation, correlation and a unique insight so that IT Operations teams are situationally aware of what is going on around them. Just one minute later, Incident.MOOG detected customer complaints from Twitter on the customer’s...

Event Correlation – The Build vs. Buy Argument

Steve Burton2023-03-08T12:29:03-08:00I returned from DevOpsDays in Chicago a couple weeks back, and was rather surprised. First off, it was way different to the first DevOpsDays I attended in Mountain View back in 2011. It all felt quite professional, grown-up and… wait for it… vendor friendly. This...

Situational Awareness Doesn’t Just Apply To Formula 1

Steve Burton2023-04-04T21:51:20-07:00For those of you who follow Formula 1, you’d know that last weekend’s race at Spa in Belgium was pretty eventful. For the first time ever, Pastor Maldonado managed to complete a race without crashing into another driver or incurring a penalty. This is big...

Why DevOps Needs Machine Learning

Steve Burton2023-04-04T21:51:23-07:00I started my career working L1 Helpdesk for Opodo.com back in 2001, when we launched the site in Germany. Looking back, I had it easy. Our application environment was simple, it was basically a monolithic Broadvision app connected to a bunch of booking API’s and...