Author - Sahil Khanna

Can I Trust AIOps if I don’t Understand the AI?

Sahil Khanna2023-04-04T21:39:31-07:00As Artificial Intelligence and Machine Learning continue to attract attention and investment across the world’s more forward-thinking businesses, it’s normal for the people depending on the technology to be skeptical about the effectiveness and trustworthiness of the underlying algorithms. AI is, after all, automating and...

Is 2018 the Year of AIOps?

Sahil Khanna2023-04-04T21:39:55-07:00Not much longer than a year ago, Gartner Research introduced the AIOps category (Artificial Intelligence for IT Operations), and a lot has changed since then. In a nutshell, the AIOps category captures the emergence of products that use artificial intelligence and machine learning to assist...

Is the Service Desk Ticket Getting Dumped?

Sahil Khanna2023-04-04T21:40:21-07:00In the spirit of controversial blog posts, I propose the question - what is the point of a service desk ticket in 2017? Enterprise IT orgs have incident management processes built around service desk tickets, yet, when you ask why that’s the case, the answer...

Top DevOps On-Premises Tools

Sahil Khanna2023-04-04T21:40:23-07:00Hosting services and deploying technologies in the cloud is advantageous for the obvious reasons - it allows for quick and easy configuration and management. Furthermore, updates can roll out automatically, users can access platforms from anywhere, and hardware resources aren’t a concern. Simply put, it’s...

DevOps and SRE: Comparing Apples to Oranges?

Sahil Khanna2023-04-04T21:40:39-07:00DevOps and Site Reliability Engineering (SRE) are two similar, but separate, methodologies for improving the agility, availability, and performance of applications and services. If a company considers itself to be “digital,” then it’s surely embracing one of these methodologies, or potentially both. What I’ve found is...

The Complexity of Collaborating Across Enterprise IT in 2017

Sahil Khanna2023-04-04T21:40:40-07:00Last month I attended the Monitorama Conference in Portland, Oregon and got to listen to several talks by some of the most DevOps-y folks in the world. Some of the common points made during the sessions I attended were the challenges associated with collaborating across...

IT Monitoring & Management Acquisitions of 2017 (So Far)

Sahil Khanna2023-04-04T21:40:40-07:00When containers came along, enterprise IT vendors didn't jump on the bandwagon. Why? You can't really take a solution targeted at client-server computing and apply it to containerized environments. Furthermore, there's no guarantee that this trend would be a success, and therefore, these companies couldn't...

Which ITOps & DevOps Monitoring Tools are Real(ly) Real-Time Solutions?

Sahil Khanna2023-04-04T21:40:42-07:00Whether you’re a day-trader, a DevOps engineer or Lindsey Lohan in Mean Girls, you need access to critical information as soon as possible. In other words, you need real-time insight. The term “real time,” however, is somewhat fuzzy. It’s thrown around quite a bit, and can...

Moogsoft AIOps Algorithmic Clustering Engine (ACE)

Sahil Khanna2023-04-04T21:40:42-07:00Machine Learning has been around for over 50 years, but it’s just now surfacing mainstream interest from businesses across verticals. The use cases for ML for data-rich organizations are essentially infinite, but the role that ML will play in the digital era that we are...

IT Monitoring & the War on Change

Sahil Khanna2023-04-04T21:40:44-07:00Nancy Gohring, Senior Analyst at 451 Research, recently presented some of her research at the 2017 AIOps Symposium, and I found two of her data points on Facebook to be particularly interesting. These findings are staggering, and consistent with some of Moogsoft’s own research, showing...