13Oct
29Sep
The Time is Now to Learn from Availability to Optimize Customer Experience
We’ve just launched our inaugural State of Availability Report and the results are sobering. We discovered that: Organizations are missing SLAs more than they’re hitting them Teams are spending inordinate amounts of their time monitoring But customers are still reporting problems at least half the...
30Nov
Observability and SaaS Providers
What is Observability? Observability is a characteristic of systems in that they are observable. Its roots are in mechanical engineering. It’s a measure of how well the internal states of a system can be inferred from knowledge of its external outputs. In software, which is largely invisible,...
08Sep
AIOps: Time to Sit Up, Observe and Listen
GigaOm’s latest Radar for AIOps solutions has just been released and it makes for compelling reading for anyone trying to maximize organizational performance in our digital world. Particularly if you’re down with DevOps. Like Gartner, who has defined categories for domain-specific and agnostic solutions in the...
23Aug
Chapter Twelve: In Which Dinesh Starts an AI Community of Practice
There’s an old adage in DevOps, ‘Give the developers a pager and put them on call’. As an SRE I find this interesting. One thing, we don’t have pagers anymore, we all have smartphones so this seems like something prehistoric. Another thing, are we trying...
16Aug
Chapter Eleven: In Which James Speaks with the Industry Analysts
Charlie, our CIO, is leaving. That bombshell hit me yesterday afternoon, shortly after the bombshell that Sarah’s leaving. Sarah, I’m really gutted about, Charlie, maybe not so much. Partly what’s put my nose out of joint is that his replacement has already been identified and...
16Aug
Chapter Ten: In Which Sarah Resigns from Animapanions and Heads Off to Start Up a Competitor
I had my lawyer check over my employment contract first, and thankfully it was missing a non-compete clause. It’s not like I was super unhappy at C&Js but I just work better in smaller companies. I’ve always worked in start-up environments and I love the...
30Jul
Chapter Nine: In Which Dinesh Experiments with Chaos Engineering
Another day, another drama! This one, though, is very much of my own making. I have been wanting to try my hand at a bit of chaos engineering for some time now but C&Js just hasn’t been ready. Sarah’s been up for it too, though,...
01Jul
Chapter Eight: In Which James Embarks on a Service Desk Migration to Improve Incident Management with AIOps
It’s been a month since Dinesh and I humbly high-fived leaving the meeting with Charlie and Lucia and they gave us the green light to roll Moogsoft out across the whole of C&Js and I’m feeling a little weary. Change is hard. I’ve also made...
08Jun